Operations and Events Manager
2 months ago
**ABOUT US**
Since 2004, Bonza Bike Tours has been one of Sydney’s top tourism experiences, ensuring every guest goes home with amazing memories of their time with us and their time in Sydney. We are a fun company with a mission to provide the most recognisable, unique and entertaining tours in Sydney. We place great value on customer service and understand the importance of building strong, lasting relationships with our customers, business partners and employees.
ABOUT YOU
We're a small team ready to take Bonza to new heights. We need someone who is excited to wear many hats in their role and who wants to directly impact the direction and success of our company.
Bonza is looking for an Operations and Events Manager who can demonstrate the following qualities:
- Positive, fun-loving attitude, while consistently performing at a high level
- Flexibility to work in a dynamic, small business environment
- Excellent communicator, composed, and able to think on your feet
- Ability to adapt communication style to different audiences and relate to any type of person
- General creativity and ability to come up with new ideas and solve problems on the spot
- Adaptable to a range of work responsibilities, including operational, administrative, and managerial
- Spirit of continuous improvement across operations, guest experience, and business growth
- 3-5 years of experience in Tourism, Hospitality, Event Planning or other customer service oriented field
- Handling in-person customer enquiries
- Taking payments and making refunds
- Managing all booking enquiries
- Managing staffing schedules
- Teaching/training others
- Keeping an office/shop organised and tidy
- Experience managing inventory
- Previous experience managing a team/volunteers is a plus
**ABOUT THE ROLE**
This role will be an integral part of scaling the team events division, from executing the marketing strategy and generating leads to planning and executing events. With a strong internal support structure, you will have the autonomy to manage operations effectively and efficiently. This role is expected to identify areas for improvement, recommend adjustments, and implement new processes.
You will work closely with our Financial Controller and report directly to the owner of Bonza Bike Tours.
This role is a full time position (five days per week including some weekends and public holidays). You will be based at our Bonza Bike Tours shop at 30 Harrington Street, The Rocks, NSW 2000. Various events will likely take you to other parts of the city on a regular basis.
Physical Condition
Applicants should be capable of cycling 15-35 km per day (1 to 2 tours) with a 5 kg backpack, along with other physical requirements necessary to assist tour guests (loading/carrying bikes, etc.). Maximum lift required is about 25 kg.
COMPENSATION
Annual Salary: The salary range for this position is $72,000-$75,000 plus superannuation at the statutory rates
Bonuses: There is potential for a bonus/profit sharing program after 12 months of employment
**Job Types**: Full-time, Permanent
**Salary**: $72,000.00 - $75,000.00 per year
**Benefits**:
- Profit sharing
- Visa sponsorship
Schedule:
- Fixed shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus
COVID-19 considerations:
Common surfaces are sanitized regularly, equipment is sanitized after each use
Ability to commute/relocate:
- The Rocks NSW 2000: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (required)
Work Location: In person
Application Deadline: 13/09/2023
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