Casual Retail Assistant

3 weeks ago

Melbourne, Australia Family Life Full time

**Position**

Casual Retail Assistant role/s

**Team**

Social Enterprise

**Employment Type**

Casual

**Location**

Opportunity Shops - Bayside (Hampton and BlackRock)
- From time to time the incumbent may be requested to work from, or be based at, other Family Life sites.**Reports To**

Retail Store Manager

**Effective Date**

September 2023

**Overview of Program**

Family Life operates a number of opportunity shops and a warehouse, with the purpose of raising funds for the organisation, and enabling Family Life to provide quality services to children, young people and families within the community. The opportunity shops and warehouse are supported by a team of dedicated volunteers and the social enterprise program is a key element of Family Life’s approach to building capable and supportive communities.

**Position Objective**

The Casual Retail Assistant is responsible for performing day to day shop duties in a timely and professional manner as delegated by the Store Manager. This position is also responsible for ensuring shop volunteers are supervised and supported in line with the Family Life Way.
Creating a safe, fun and happy environment for customers and volunteers.

**Key Responsibilities**

The key responsibilities include but are not limited to:

- Provide and maintain high levels of customer service to all customers.
- Effectively communicate with the Store Manager, providing updates on any issues arising from duties.
- Ensure the store is efficiently and effectively managed, including compliance with relevant policy, procedure and standards.
- Maintain store layout and merchandising in a visually appealing manner whilst ensuring OHS requirements are met.
- Open and close the store when on duty.
- Assist the store manager with all promotions, VIP nights and events when required

**Key Selection Criteria**
- Demonstrated experience in retail, preferably apparel or homewares.
- Demonstrated customer centric approach to achieving sales targets.
- Proven ability to interact and network positively with a variety of people.
- Team player, flexible with a positive attitude.

**Additional Information**
- Family Life is a youth and child safe organisation that values, respects, and listens to children and young people.
- Family life operates across multiple sites, therefore it is essential that all employees hold a current Driver’s License.
- Family Life offers generous salary packaging benefits.
- Family Life is committed to providing a safe, healthy and friendly working environment.
- Family Life prides itself on being flexible and family-friendly wherever possible for the mutual benefit of employees and the organisation.
- Family Life expects all employees and volunteers to understand and behave in accordance with our principles, purpose, values and code of conduct.

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