Customer Assurance Manager

2 weeks ago

Forest Hill, Australia Hewlett Packard Full time

**What a Customer Assurance Manager does at HP**:
**_ Responsibilities: _**
- Leads and develops product support or solution(s) planning over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
- Performs business analysis, identifies root causes, and develops recommendations/ solutions to drive business improvements.
- Collaborates with regions/WW regarding service and support planning, implementation and performance.
- Responsible for revenue and margin contribution of one solution or related set of services.
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- Leads key business initiatives in support of operational or financial improvement.

**Individuals who do well in this role at HP, usually possess**:

- Typically 5+ years to establish a proven track record in directly related business.
- Typically first-level university degree or equivalent work experience; advanced degree is a plus.
- Technical understanding of PC products.
- Problem detection and analysis of root cause.
- Leads teams to achieve results.
- Good communication skills.
- Influence within the same team and cross-functional teams
- Ability to build and manage strong customer relationships.
- Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, and presentation skills, listening actively and projecting a trustable image. Moderate knowledge of the IT and services industry knowledge of company organization, policies, HP's services offerings, end-to-end processes, tools, and routes to market.
- Moderate level of planning, project management and change management skills.
- Moderate knowledge of PC Hardware, Networks and Operating Systems.
- Moderate knowledge of Desktop Management and Cloud-based Endpoint Management tools.

**Why HP Australia?**
- Australian Market Leader across PC & Print
- A wide and varied product portfolio to market
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
- Market Leading Mentoring Program
- Recognised and one of the world’s most sustainable companies
- Wellness Programs
- Flexible work environment
- Supportive team culture
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

LI-POST

About HP

You're out to reimagine and reinvent what's possible—in your career as well as the world around you.

So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what's next. We're in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is
respected and where people can be themselves, while being a part of
something bigger than themselves. We celebrate the notion that you can
belong at HP and bring your authentic self to work each and every day.
When you do that, you're more innovative and that helps grow our bottom
line. Come to HP and thrive

  • Customer Assurance Manager

    4 weeks ago

    Forest Hill, Australia HP Australia Full time

    Customer Assurance ManagerDescription -What a Customer Assurance Manager does at HP:Responsibilities: Leads and develops product support or solution(s) planning over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.Represents services on product or solution core teams...

  • Test Analyst

    4 weeks ago

    Forest Hill, Australia NEC Australia Full time

    Smart Transport and IoT team deliver and supports Transportation and IoT solutions for Enterprise and Government customers. This encompasses Public Transportation, Intelligent Transport Systems, IoT and In Vehicle Telemetry solutions along with professional services and support. This role is responsible for understanding the NEC Smart Transport and IoT...

  • Scrum Master

    1 month ago

    Forest Hill, Australia Pronto Software Full time

    About the position About our Scrum Master role: Want to use your experience as a Scrum Master in mentoring and assisting cross-functional resources through planning, execution and delivery of projects within a time-boxed Scrum framework? How about working in a well-established and mature Australian software development and vendor company with more...

  • Test Analyst

    4 weeks ago

    Forest Hill, Australia NEC Corporation Full time

    **Date**:30 Nov 2023 **Office Location**: Forest Hill, VIC, AU, 3131 **Company**:NEC Corporation **About the Role** - Smart Transport and IoT team deliver and supports Transportation and IoT solutions for Enterprise and Government customers. This encompasses Public Transportation, Intelligent Transport Systems, IoT and In Vehicle Telemetry solutions along...

  • Field Technical Consultant

    1 month ago

    Forest Hill, Australia Hewlett Packard Full time

    HP has been serving the AEC industry over the last 30 years through market indicating technology solutions in areas like workstations and large format printers. Come be a part of HP’s Construction Services team as we transform how construction site layouts get made using HP’s new construction layout robotic solution - HP SitePrint. Today HP is a...

  • Quality Analyst

    1 month ago

    Frenchs Forest, Australia TRULUX Full time

    **Job title** Quality Analyst **Position** Mid-level (intermediate) **Qualifications** Background: Science or related field. - Bachelor of Pharmacy - Bachelor of Chemistry - Bachelor of Science - Bachelor of Chemical Engineering - Bachelor of Industrial Engineering - Alternatively, related fields. **Experience** - 3+ years of successful experience in...

  • Landscaping Apprentice

    4 weeks ago

    Forest Hill, Australia MEGT Australia Ltd Full time

    We have an exciting opportunity for a landscaping apprentice to join our team! You will be working alongside our highly skilled and qualified tradespeople learning and mastering your trade. **Responsibilities for this position include**: - Assist in the maintenance and construction of new/replacement garden beds and tree maintenance/planting. - Grass...

  • Enterprise Account Manager

    21 hours ago

    Forest Hill, Australia Hewlett Packard Full time

    **Job Summary** - This role is responsible for focusing on enterprise accounts and aligning the organization's capabilities with clients' business priorities to drive long-term revenue growth while strengthening customer relationships. The role creates and executes strategic plans to build a robust sales pipeline while collaborating across teams to ensure...

  • Department Manager

    4 weeks ago

    Forest Hill, Australia Target Australia Pty Ltd Full time

    Location: Forest Hill, VIC, AU- Category: South Division- Work Type: Permanent Full Time**Who are We?**: At Target, we believe a better life is one that’s lived, not with more things, but with things that mean more. A life where quality is always valued over quantity. Where beauty is born from style and substance in equal measure. A better way of life,...

  • Retail Account Manager

    2 days ago

    Forest Hill, Australia Hewlett Packard Full time

    **HP** is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. **We are looking for visionaries,...

  • The Athlete's Foot Store Manager

    1 month ago

    Forest Hill, Australia The Athletes Foot Full time

    At The Athlete’s Foot, our team members are highly passionate about inspiring, motivating and empowering our customers to better their best. We believe that people ultimately want to lead a healthy and fit way of life and we want to empower them to do so by providing correctly fitted footwear and personalised service. From their first pair of shoes to...

  • Commercial Desktop Category Manager ANZ

    4 weeks ago

    Forest Hill, Australia HP Australia Full time

    Commercial Desktop Category Manager ANZDescription -HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works...

  • Product Development Manager

    4 weeks ago

    Frenchs Forest, Australia COLDBUSTER FLOOR HEATING Full time

    Coldbuster Floor Heating is a vibrant, dynamic, family-owned and operated business operating throughout Australia. Located in a comfortable office/warehouse in Frenchs Forest, we pride ourselves on our great reputation and running a team with dedication and friendliness. Working closely with the Managing Director, the successful applicant will be...

  • Customer Services Manager

    4 weeks ago

    Hunters Hill, Australia Hunter's Hill Council Full time

    We are not your typical Council. We are a small boutique council in the heart of Hunters Hill, surrounded by pristine waterways and tree canopies. An exciting opportunity currently exists for a motivated, skilled and experienced individual to join our team as the Customer Services Manager on a two - year fixed term basis on a full-time basis (38 hrs per...

  • SMB/SmartBuy Business Development Manager

    4 weeks ago

    Forest Hill, Australia HP Australia Full time

    SMB/SmartBuy Business Development ManagerDescription -Join our team at HP Inc, a global leader in the technology industry, and play a key role in shaping the Small and Medium-sized Business (SMB) strategy for the Australia and New Zealand (ANZ) region. We are in search of a dynamic SMB Business Development Manager (BDM) who will spearhead the SMB growth...

  • Customer Service Extraordinaire

    6 days ago

    Frenchs Forest, Australia TRULUX Full time

    Here are some customer service job tasks that you might be interested in: - Communicating with customers through various channels - Acknowledging and resolving customer complaints - Maintaining a positive, empathetic, and professional attitude toward customers at all times - Identifying and assessing customers’ needs to achieve satisfaction - Building...

  • Customer Service Manager

    1 month ago

    Castle Hill, Australia Austdac Pty Limited Full time

    _Austdac Pty Limited is a manufacturing and design solutions company based in Castle Hill. We are seeking an experienced Customer Service Manager to join the team. Reporting to the Head of Sales you'll help expand our customer base whilst maintain relationships with our current customers._ - Your responsibilities include:_ - _leading and coaching a team of 5...

  • Administration Officer

    1 month ago

    Forest Hill, Australia Eastern Health Full time

    Administrative Officer Permanent Part-time Peter James Centre Work in a highly supportive education team Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care,...

  • Customer Service Officer

    1 month ago

    Frenchs Forest, Australia TRULUX Full time

    We are a cosmetics manufacturing company located in French Forest NSW. We have a full time position available for a Customer Service Officer to join our team. **Skills** - Minimum 2 years experience as an Admin, (or similar role) - Advanced computer skills (MS Office & CRM) - Confidence and ability to liaise with all levels of professionals - Stable working...

  • Marketing and Sales Manager Anz-excitation Bl

    1 month ago

    Notting Hill, Australia ABB Full time

    **Marketing and Sales Manager ANZ-Excitation BL**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....