System Controller

2 weeks ago

Newcastle, Australia Hunter Water Full time

Exceptional roster that offers unparalleled balance between work and personal life
- Ongoing career development opportunities
- Take a leading role in the operational performance and compliance of the Hunter Water network

We are seeking a System Controller to join our Customer Delivery division to serve as a critical role maintaining 24-hour operations.

**Our Company**

At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other.

We strive to build a more innovative, collaborative and resilient organisation that is a thought leader in developing a sustainable water and wastewater future.

**Benefits**

The System Controller role offers a 5-week roster, providing an unparalleled balance between work and personal life. Our team members enjoy the flexibility and lifestyle benefits of working 12-hour shifts on a rotating roster, averaging 38 hours per week, including weekends. This schedule allows for significant blocks of off-duty time to relax, pursue hobbies, or spend time with family and friends.

At Hunter Water we offer a range of employee benefits. For this position, these will include, but are not limited to:

- 5 days additional paid Carers Leave per annum
- Paid Community Service Leave
- 14 weeks paid Parental Leave for both parents
- Fitness passport
- Access to discounted health fund and health services
- Access to the Employee Assistance program
- Reward and Recognition Program
- Base salary between 93,600.00 - 99,500.00 plus Superannuation

***The Opportunity**

As the System Controller you will play a pivotal role in the real-time operation of Hunter Water's water and wastewater systems. You'll deliver responsive customer support, triage appropriately, investigate complaints efficiently and meet Hunter Water service level agreements.

**What you'll do**:

- Monitor and optimize operations in real time from the control center to enhance network asset performance, including energy efficiency.
- Prioritize and manage incidents swiftly, taking immediate and supplementary actions, delegating tasks, and ensuring effective communication with internal and external stakeholders. Escalate as necessary for timely resolution.
- Proactively control system operations, ensuring readiness and alignment with approved protocols for all equipment, whether in use or on standby.
- Respond promptly to system alarms or field/customer reports, initiating corrective actions and ensuring thorough follow-up to resolve issues efficiently.
- Prepare, implement and manage plans for operational interruptions and events, including power shutdowns, complex water and sewer network shutdowns and water quality investigations.

**What you'll need to be successful**:
**Essential Criteria**:

- Tertiary qualifications in a relevant engineering, technical or trade discipline.
- Experience and understanding of the operational management of a distributed network of assets, with particular focus on water, wastewater and stormwater networks.
- Highly developed organisational skills demonstrated through the ability to manage conflicting priorities whilst delivering on key milestones.
- Aptitude to effective utilise information technology including computerised control and monitoring systems, geographical information systems, incident management systems, enterprise resource planning systems and engineering plans and drawings.
- Demonstrated high level communication, negotiation and interpersonal skills with the focus and desire to build effective working relationships.

***Desirable Criteria**:

- Ability to actively embrace change and promote ongoing change and improvement programs within teams.
- Demonstrated high level communication, negotiation and interpersonal skills with the focus and desire to build effective working relationships.

**Application Steps**:
To be considered for this position applicants must submit a cover letter addressing the Selection Criteria and provide a current resume.

**Application closing date**:Thursday 23rd May 2024...........

**Contact**: Christian Huff **Phone**: 0498 559 337

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