Client Service Officer Housing Contact Centre
4 weeks ago
**Client Service Officer**
**Housing Contact Centre**
**Department of Communities and Justice**
- **Location: Nyngan**:
- **Employment type: 5 Ongoing full-time**:
- **Grade: Clerk Grade 2/4**:
- **Salary: $71,926 pa - $83,211 pa plus superannuation and annual leave loading**:
- **Talent pool will also be created**
- This position is open to Australian Aboriginal and Torres Strait Islander people only._
**Your role**
The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.
The Housing Contact Centre (HCC) is a 24/7 contact centre operation of approx. 350 staff. The HCC office is located in Liverpool, with regional offices in Broken Hill, Bega, Kempsey and Nyngan. The centre delivers phone support to NSW clients with access to social housing services, including Link2home crisis accommodation, Social Housing Applications and Rentstart bond loan service.
The HCC manages the Aboriginal Enquiry line (AEL), which provides culturally appropriate services to clients over the phone between 8:30 am - 4:30 pm weekdays.
The Aboriginal Client Service Officer (CSO) provides specialist advice and support to Aboriginal and Torres Strait Islander clients in accessing appropriate support services. As well as delivering housing services to vulnerable people in NSW to meet their housing needs.
The role offers a generous salary package and internal career progression.
**What you’ll do**
As an Aboriginal Client Service Officer, you are the public face of our business to provide critical services and quality advice to Aboriginal and Torres Strait Islander clients including those with complex support needs. You will also be assisting non-Aboriginal and non-Torres Strait Islander clients as needed.
You’ll be working full time directly from our regional office in Nyngan as part of the (HCC) and will be a valuable part of our Aboriginal Enquiry Line team.
**Please see below YouTube video link about why we want to you come and work with us**
**Essential requirements**
- This role is open only to Aboriginal and/or Torres Strait Islander persons.
- Current NSW Working with Children Check clearance for paid employment. This is a requirement due to a shared office location with Community Services.
- Possession of a current NSW Driver’s Licence or NSW Photo Card.
- Excellent computer skills to enable you to work across a range of programs, database systems and policies to maximise Aboriginal Enquiry Line (AEL) and service delivery outcomes.
- Communicating with some of the most disadvantaged, vulnerable clients and their stakeholders.
- Ability to uphold a high degree of sensitivity and professional empathy.
- Ability to meet the key performance indicators (KPI) to achieve satisfactory and timely resolution level of service.
- Documented verification of Aboriginal and/or Torres Strait Islander persons.
The Department will accept proof of Aboriginal and/or Torres Strait Islander persons confirming the following:
- You are an Aboriginal and/or Torres Strait Islander of Aboriginal and/or Torres Strait Islander descent;
- You identify as being Aboriginal and/or Torres Strait Islander person; and
An acceptable form of documented verification is a “Confirmation of Aboriginal and/or Torres Strait Islander persons” letter, provided to you by a local Aboriginal and/or Torres Strait Islander organisation that includes a common seal from that organisation.
Download the role description.
**We do work that really matters**
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
**Are you ready to join us?**
- A covering letter (2 pages maximum) which clearly details:
- Skills and experience as relevant to this role
- A strong cultural knowledge, lived experience, connections and relationships with a deep understanding of Aboriginal communities and history
2. Up-to-date resume
**Applications close **11:59pm AEST Wednesday August 16, 2023
**Got a question?**
**Inclusion and Diversity lies at the heart of how we recruit**
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.
**Other Information**
A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Due to the
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