Service Manager

5 months ago

Caboolture, Australia Lutheran Services Full time

**About us**:
Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland.

Our dedicated workforce of nearly 1800 makes a difference to the lives of many people every day. They bring our vision to life - helping those we serve to pursue the lives they hope for, and enabling the communities we are part of to thrive.

As a member of the Lutheran Services team, you will enjoy a great work-life balance, generous benefits, flexible arrangements and ongoing opportunities for professional development and career progression.

**Located in Caboolture, our St Paul’s Aged Care and Retirement Village, a prominent part of the Community, requires a strategic and dedicated Aged Care and Retirement Living Service Manager to lead this fantastic team.**

**About the role**:
Our Service Manager is responsible for ensuring St Paul’s provides leadership to an innovative and thriving community, where best practice, person centre, evidence based care, community connection and vibrancy thrives. This role will enhance lifestyle choices and support a performance culture that further enhances the well-being of the residents, meets community expectations and all regulatory requirements including quality accreditation.

**In addition to this, you will**
- Demonstrate strategic commercial capability and experience as a senior leader, underpinned by your ability to model Christian values, supporting spirituality with an understanding of the Lutheran Ethos.
- Work with the entire team in a collaborative manner to continue to promote a high-performance culture focussed on delivery, high quality and appropriate care which meets compliance and regulatory standards.
- Ensure clinical, aged care standards and operational risks are being met and managed, including reporting requirements.
- Lead the heads of department across the home in a collaborative fashion.
- Ensure engagement and joy is maximised for all residents through creative programs.
- Ensure a respectful and innovative workforce culture is maintained.
- Have a solution focus to strive to maximise independence and opportunity for residents.
- Develop and monitor process for evaluating and reviewing services, and a continuous improvement culture is encouraged and maintained.
- Oversee financial aspects of the service, including resourcing and allocation and suitable person centred rostering
- Ensure appropriate recruitment, staffing including overseeing appropriate competency standards are met and exceeded
- Maintain financial viability with resource management and proactive management of funding.
- Manage day-to-day operations of the Village including complaint resolution, budgets, reporting, resident exits, health/ safety and lifestyle activities to ensure the village delivers on the Village’s value proposition;
- Work collaboratively with the sales team to support the achievement of occupancy and growth targets across the retirement village including allied health services, HCP and CHSP;
- Work collaboratively with the marketing and sales team to establish and maintain business opportunities and build connections with the local community;
- Network with local community service and providers and advising of Lutheran Services' offerings where possible.
- Develop and maintain appropriate links with the community and industry.
- Work with other members of the wider Lutheran Services team to ensure procedures and guidelines are strengthened and deployed into practice.

This role is also required to maintain long-term financial viability and have strong relationships with the community and other stakeholders.

**About you**:
To be successful for this role you will have significant experience within the aged care industry, managing clinical and care staff. You will have a commitment to philosophy of person-centred care and have contemporary business and people leadership experience.

In addition to this you will have;
- Tertiary qualifications and AHPRA registration in Nursing.
- Experience managing a diverse workforce and leading a team.
- An open, consultative style and sensitivity to complex organisational dynamics.
- Experience managing through effective change management.
- A current Queensland driver’s license.
- Able to maintain an NDIS Workers Screening Clearance.

**What we can offer you**:
A professional work environment in an organisation that genuinely values dedication, care, innovation and performance.

You will receive:

- Learning and development opportunities
- Access to salary packaging
- Good work life balance
- Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
- Membership to our dedicated Employee Assistance Program.

For a copy of the position description please click here.

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