Aps6 Service Management Officer

4 weeks ago

Geelong, Australia Talent International Full time

australia greater geelong contract au$72 - au$80 per hourTalent International is searching for an APS6 IT Service Management Officer to join our client, a Geelong based national disability support organisation.

This is a 12-month hourly rate contract paying $72 - $80 hourly + Superannuatin.

**Responsibilities**:

- Identifying, documenting and categorising practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
- Engagement with technical owners and stakeholders, and facilitation of relevant forums to enable efficient resolution of practise work items to effective business outcomes.
- Reporting on practice operations and performance.
- Identifying, developing, and implementing continuous improvements to practice capability, maturity, and performance.
- Engagement with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc.

**Skills and Experience Required**:

- Demonstrated minimum 5 years’ IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc.
- Demonstrated experience working in high performing, collaborative team environment both in-person and virtually.
- Demonstrated experience working with stakeholders, vendors, technical and business resources to achieve effective outcomes.
- Demonstrated high standard of written and verbal communication skills.
- Demonstrated high level conceptual, analytical, and problem-solving skills.
- Demonstrated strong commitment to meeting agreed work targets and standards.
- You must be an** Australian Citizen**

**APPLY**
- Submit your resume, or for further information please contact

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