Simulator Assembler

**Job Title**: Simulator Assembler & Technical Support Specialist
**Location**: Trak Racer HQ, Surrey Hills, Victoria
**Hours**: Full-Time, Flexible (8-hour shifts starting between 7am and 9am)

**About Us**:
Trak Racer is the world's leading manufacturer of high-end racing and flight simulators. We pride ourselves on producing top-quality products used by enthusiasts, professionals, and teams globally. As we continue to grow, we’re looking for a motivated individual with a passion for computers, gaming, and simulators to join our dynamic team.

**Role Overview**:
This is a hands-on role, ideal for a driven individual who thrives in a fast-paced environment. You will be responsible for assembling our state-of-the-art simulators, providing technical support, and maintaining the showroom and workshop. Additionally, you will assist with content creation, manage customer returns, and support sales and customer service as needed.

**Key Responsibilities**:

- **Assembly**: Build and test racing and flight simulators to the highest standards for customer orders.
- **Technical Support**: Provide troubleshooting and technical assistance to customers both in-person and via remote support.
- **Showroom & Workshop Maintenance**: Ensure the showroom is in top condition, keeping it organised, presentable, and stocked with products. Maintain the workshop and keep tools and equipment in working order.
- **Content Creation Assistance**: Support the marketing team in creating content by assisting with product setups, recording videos, and taking photos.
- **Customer Returns Management**: Handle customer returns efficiently, inspecting products and processing replacements or repairs.
- **Event Assistance**: Assist in setting up and running events, including trade shows, product demos, and customer experience days.
- **Customer Support**: Assist with customer enquiries and sales support when required.

**Key Skills & Attributes**:

- Interest in computers, gaming, and simulators.
- Experience with assembling mechanical or technical products (desired but not essential—training provided).
- Strong problem-solving skills and attention to detail.
- Excellent communication skills and ability to provide exceptional customer service.
- Ability to work independently and as part of a team.
- A proactive attitude with a willingness to take on varied tasks.
- Basic knowledge of content creation (photos, videos) is an advantage.
- An interest in racing or flight simulation is a plus.

**What We Offer**:

- A dynamic and supportive work environment.
- Flexible work hours to suit your lifestyle (start between 7am and 9am).
- Opportunities to grow and develop your skills within a global leader in the industry.
- Competitive salary based on experience.

**Job Types**: Full-time, Graduate

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift

Supplementary Pay:

- Annual bonus
- Bonus
- Commission
- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: In person