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Medical Receptionist

4 weeks ago

Mount Barker, Australia Jones Radiology Full time

Realise your potential with a leading Medical Imaging Practice
- Permanent opportunities available
- Extensive patient-oriented training provided
- Competitive salary with a range of employee benefits

**About Us**

Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we heavily invest in up-to-date equipment, and we are proudly at the forefront of medical imaging systems and technology. We also invest in our people, and our commitment to care for others extends to our highly supported clinical teams.

**About the Role**

Jones Radiology are seeking people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise and delivering an outstanding patient and referrer experience.

This is a full-time, permanent position based at multiple Jones Radiology Adelaide Hills Region clinic locations, Mount Barker Central and Mount Barker District Hospital. If successful, you will work Monday to Friday, with rotating shifts between the core hours of 6.15am and 9.00pm.

Individuals in this role will predominantly work in-clinic as a Medical Receptionist; however, the roles’ duties include contributing to Booking (Contact Centre) shifts in-clinic between the core hours of 7am and 6.30pm. After the first 6 months, the successful applicant will also be expected to contribute to a weekend roster approximately once a month, and compensated accordingly.

At Jones, we invest in our people. Upon your commencement, we will provide you with extensive training to learn about Jones Radiology, medical imaging and how to deliver our exceptional patient experience.

**Your key responsibilities**:

- Welcoming patients to our clinics and completing the arrival process.
- Completing the patient post-appointment billing process and other in-clinic duties.
- Interacting with patients and referrers to schedule a range of medical imaging appointments.
- Responding to calls & enquiries in a timely, professional, and caring manner.
- Providing excellent customer service and patient care, whilst minimising patient effort.
- Developing and maintaining strong working relationships with patients, referrers, staff, and managers.

**To be successful in this role you will have**:

- Strong customer service skills, including active listening and objective questioning.
- Demonstrated customer service experience, previous medical reception experience is highly regarded but not essential.
- Intermediate to advanced computer skills and sound systems navigation skills.
- Demonstrated experience using multiple programs simultaneously.
- Demonstrated initiative and willingness to learn.
- Excellent problem-solving, interpersonal and communication skills.
- Ability to work autonomously and in a team environment.
- Strong attention to detail.

**Working for Jones Radiology offers you**:

- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

**Next Steps**

Respectfully, no recruitment agencies.

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