Administration Officer

Positive Sullutions is looking for a passionate administration officer and intake worker to work with our families and clients in a welcoming and lively Psychology clinic in Lalor. We have a part-time position available with days being negotiable. Our focus is to help children, young people, and adults grow their potential. Our goal is to help guide individuals and families to overcome barriers and build their capacity. The successful applicants role will be to facilitate access to the services by managing intake and appointment bookings, complete service agreements and billing and liaise with clinicians, families and networks.

**About Positive Sullutions**

Our vision is to assist parents, carers and individuals impacted by disability to understand and work through challenges in their day to day life. We aim to improve the overall wellbeing and functioning of the individual and their family unit by delivering accessible and evidence based psychological services to our clients.

**Why join us**:
We want you to be part of our team culture, to feel happy and supported in a role you find rewarding, we offer the following benefits to take care of you:
**Employment security**: Permanent position(s) that includes salaried entitlements. Further to this we look to advance and create career progression pathways for all our staff.

**Supervision**: individual supervision to assist you to develop in your role and team meetings to allow for clear communication between the whole team. All our staff are highly valued and recognised as having something to contribute to the well-being of our clients.

**Professional development**:All staff are provided with orientation and any additional training that they may need to perform their role. In addition to this clinicians undertake regular PD sessions and administration staff are welcome to join when the topics are of interest or relevant to their interactions with clients.

**Flexible work arrangements**: We work with staff to create a timetable that can work around your life. The opportunity to increase hours with the growth of the clinic may be available.

**Supportive Team**: As a small private practice we look out and support each other and enjoy fun times together including weekly "wellbeing days" that are focussed on connection and fostering a sense of belonging in the workplace.

**Key Selection criteria**:
**Essential**:

- Current Working with Children's Check and National Police Check.
- Current NDIS worker check (or willing to obtain one)
- Completed NDIS worker orientation module

**Experience**:

- Demonstrated excellent administration skills with ability to prioritise, meet deadlines, work well under pressure and maintain a customer service focus
- Relevant qualifications or experience in administration or business (experience working in a medical or allied health practice is preferred)
- Commitment to maintaining confidentiality regarding client, referrer and provider details.
- Proficient in using common software e.g. Microsoft Office including outlook, word and excel
- Experience in using Annature, Xero and Halaxy will be highly regarded
- Experience in counselling, intake, children and families or work with vulnerable populations (particularly disability) also highly regarded
- Experience in NDIS and medicare billing highly regarded.
- Experience in practice management or development will be highly regarded.

**Skills**:

- Excellent communication skills and confidence in partnering with children, parents and networks.
- Comfortable navigating conflict or challenging conversations
- Work well in a small team environment and autonomously
- Impeccable organisation, problem solving and time management skills
- Knowledge/experience of NDIS billing and requirements (desirable).

**Characteristics**:

- Passionate, emphatic and non-judgemental
- Fun, engaging and invested in connecting and supporting clients.
- Innovative, flexible and creative in approaches and delivery of services.
- Understand personal weakness and use these as opportunities for learning, growth and development.
- Value positive energy, enthusiasm, compassion and integrity.
- Likes dogs - we have an adorable therapy dog who works in the clinic with us

We like to hire based on attitude as we consider this the most important asset to our practice. Positive Sullutions is proud to be an equal opportunity employer. We recognise the importance of attracting and retaining talent that mirrors our diverse community.

**Please provide a cover letter outlining why you will be a good fit for this role, along with you CV.**

**Job Type**: Part-time

**Salary**: $60,000.00 - $70,000.00 per year

Expected hours: 15 - 22.5 per week

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- administration: 1 year (preferred)
- counselling or intake: 1 year (preferred)

Licence/Certification:

- Working with Children Check