Product Specialist

2 weeks ago

Brisbane, Australia Thermo Fisher Scientific Full time

**Job Title**: Product Specialist, Clinical, Industry & Pharmaceutical Microbiology Qld & NT

**Reports to**:Commercial Leader, Microbiology

**Group / Division**: Thermo Fisher Scientific ANZ

**Career Band**: 06

**Job Code**: SLS.TSSS.P06

**Position Location**: Brisbane, Number of Direct Reports: 0

**Position Summary**:
**Key Responsibilities**:
**_ Sales Execution_**
- Achieve monthly, quarterly and annual targets
- Provide an accurate sales forecast for the Clinical, Industry & Pharma Microbiology business areas
- Craft and implement effective business territory plans
- Use data analysis tools to optimise sales and margin metrics for key customer accounts
- Ensure feedback including win/loss reasons, competitor intelligence and market knowledge is provided to the Product Management and broader sales teams
- Understand the broader business areas and generate leads, driving a whole of business approach

**_ Product Specialist Expertise_**
- Understand the regulatory environment these products and customers work within
- Assist Product Management team to ensure inventory and product forecasting targets are met and customer/marketing expectations are achieved.
- Conduct product demonstrations, seminars and participate in customer engagement activities as the need arises to support the growth strategy
- Work with Technical and Service teams to resolve customer technical issues to high customer satisfaction
- Attend training events as the need arises to ensure skills are maintained up-to-date and relevant for maximum benefit to the customer
- Attend relevant industry scientific meetings and conferences

**_
Pipeline and Opportunity Management_**
- Maintain an accurate opportunity funnel for all assigned product, including closure dates and completed sales process (customer engagement, next steps, competition etc)
- Maintain a forecast for the assigned product lines to an accuracy of +/- 10% on a monthly basis,

**Frequent Contacts**:
Internal - Senior Management - Sales Managers - Product Managers - Technical Support Specialists - Product Specialists - Service teams - Account Managers - Customer Service - Purchasing and Supply Chain - Finance

External - Customers - Key Opinion Leaders - Professional Groups and industry Bodies - Trade Show/conference attendees

**Minimum Requirements/Qualifications**:

- proven experience in a Microbiology laboratory or commercial Microbiology experience in a clinical, industrial or pharmaceutical setting.
- Previous experience selling Microbiology reagents and consumables is highly regarded
- Technical understanding of markets, particularly within food, dairy, beverage and pharmaceutical laboratories
- Strong understanding of the Sales process with consistent record to achieve results
- Experience working with Microsoft Office Suite and CRM system

**Skills & Attributes**
- Highly motivated and resourceful individual who is driven by results
- Ability to work autonomously and to position creative solutions
- History of outstanding customer follow up is critical
- A solution-focused individual able to prioritise time and effort to deliver beyond customer expectations
- An ability to think strategically and transform strategy into implemented tasks
- Excellent numeracy, literacy and verbal communication skills with a fastidious attention to detail
- Strong organisational skills with an ability to prioritise based on key result areas, to manage time effectively and meet agreed deadlines
- An initiative taker who has a hard-working, energetic and positive demeanor

**Other Job Requirements**:

- Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment
- As this position requires time on the road, a current driving license is a prerequisite
- The role covers regional customers; therefore regular travel is required (Approx.. 30%)
- An ability to travel to attend training sessions/conferences/occasional activities is vital.

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