Sumner House Program Manager

4 weeks ago

Fitzroy, Australia Launch Housing Full time

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're 'striving to be' the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

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There are many benefits of working at Launch Housing including: *

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Contributing to useful and rewarding work and giving something back to the community
- Wellbeing days (on top of annual leave)
- Flexible working arrangements
- Purchased leave
- Gender neutral paid parental leave (after 12 months of service)
- Training and career growth opportunities across Launch Housing
- A portion of your income can be tax-free by salary packaging your personal expenses
- Additional tax-free salary packaging on dining and accommodation expenses
- Positive, supportive and progressive work environment

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About the opportunity*

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**Integral Leadership role**
- **Fixed Term until 29 September 2023, full-time**:

- **$106,983 base (prorata) + super + salary packaging option**

Launch Housing has an exciting leadership opportunity at Sumner House which facilitates both the COVID Isolation & Recovery Facility (CIRF) and the Better Health and Housing Program (BHHP) in partnership with St Vincent’s Hospital Melbourne and The Brotherhood of St Laurence.

We are looking for someone to lead our committed, caring and dynamic team in the Program Manager role until 29 September 2023. The BHHP is a new residential-based integrated health and homelessness service for people who are experiencing chronic homelessness and poor health, the program aims to break the cycle of chronic homelessness and poor health for BHHP residents.

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What you’ll be doing*

Reporting to the Group Manager - Crisis Accommodation, you will lead housing support services including case management and transitional support. These services currently include temporary accommodation for CIRF residents, and the beds in the BHHP short stay model for people exiting the healthcare system; and BHHP long-term accommodation support with average length of stay between 12 and 26 weeks. **Whilst no two days are the same, you will**:
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Work in collaboration with St Vincent’s Hospital Melbourne and Brotherhood of St Laurence to ensure high-quality and timely services on-site and ensuring a safe and supportive environment for residents
- Provide active leadership and guidance for Coordinators, and oversee the activities of all Sumner’ staff to ensure the provision of consistent and high-quality services for the CIFR and BHHP
- Oversee the provision of high-quality intensive and flexible support, a safe and supportive environment for residents, and work collaboratively with project partners to ensure a seamless pathways and effective solutions
- Manage all critical incidents and other risks that arise at the facility in accordance with program and Launch Housing policies and DFFH requirements
- Support a culture and program of continuous improvement, provide direction to ensure the and support a high-performance culture focused on client outcomes and impact, and the wellbeing of staff

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What we’re looking for*

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Key selection criteria*

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Substantial experience in a client-facing human services, social work or other relevant industry
- Demonstrable skills and experience in working collaboratively with other agencies especially in providing shared services to vulnerable clients
- Program or service coordination/management experience within the community and/or public sectors
- Understanding of Trauma Informed Leadership approach (desirable)
- Demonstrated experience in the provision of high-quality initial assessment, planning and prioritization programs
- Sound people leadership skills, experience in managing staff and striving for consistency in performance and behaviour

**How to apply**

Please include a cover letter addressing the Key Selection Criteria above.

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All applicants must have the right to work in Australia and must provide evidence of full COVID-19 vaccination or a valid medical exemption certificate.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working With Children Check and satisfactory criminal history record check.

**Salary**: $106,983.00 per year

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