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Business Consultant
4 months ago
**COMPETENCIES**:
**Knowledge (including education and experience)**:
- Minimum 12 years of overall experience and 7-10 years of experience as Process Improvement Coach/Manager in Telecommunications / Media / Manufacturing / FnA.
**Skills**:
- Signavio Products
- ERP & CRM Systems
- Signavio/Or any other BPM tool
- Integration using integration services. Confluence, JIRA, Power BI tool.
- Experience in working on RPA tools - Blue Prism, AA, Tosca, Ui Path, etc.
- RPA thought leadership
- Analytical Ability
- Six Sigma GB/BB
- Customer service orientation
- Strong Technical Expertise
- Concern for Excellence
- MS Office
- Oral and written communication
**ASSESSMENT**:
- Ability to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed.
- Hands-on experience in Signavio Products (or Any other BPM Tools like IBM BPM, Appian, Blueworks Live, Pega) - Process Manager, Process Intelligence & Workflow Accelerator
- Understanding of key customer processes, such as Order-to-Cash, Procure-to-Pay, Issue-to-Resolution and automating business process models and cloud-based services etc.
- Experience working with ERP & CRM systems (e.g. Microsoft, Oracle, SAP, Salesforce), data extraction, data analysis, reporting, etc.
- Hands on experience working on Confluence, JIRA, Scrum tools
- Experience in working with RPA CoE’s framework and RPA platforms(e.g. Blue Prism, AA, TOSCA, Ui Path)
- Process mapping and identifying non value add steps to create lean and agile processes.
- Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects
- Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.
- Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes
- Help our clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and create end-to-end automation solution blueprints
- Responsible for working with the client’s Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document)
- Act as customers’ key contact and guide them through the analysis process and become their trusted advisor on process automation
- Work in coordination with other departments to incubate new solutions and technology for existing and new businesses
**ANALYSIS AND FEEDBACK**:
- Research to create value added / proactive proposals for prospective/existing customers.
- Benchmarking performance of existing customers vis-à-vis competition
- Conduct interactive workshops for employees on quality tools and generate process improvement ideas
- Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes
- Participate in the development of new offerings and innovation in the automation space
- Participate in UAT, Process Governance & Go Live activities
**REPORTING AND ADMINISTRATION**:
- Share progress on Continuous Improvement initiatives with leadership team and other Ops/Client stakeholders
- Participate in Daily/Weekly/Monthly reviews to share the update and action plan on various process and system improvements
- Spread awareness around practices as PDCA, Digital Transformation, Automation etc. via workshops, sessions and other activities
**Attributes**:
- Initiative
- Self-driven
- Flexibility
- Ownership
**Job Types**: Full-time, Permanent
**Salary**: $130,000.00 - $165,000.00 per year
**Benefits**:
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Signavio Products: 3 years (required)
- Process Improvement Coach / Manager: 7 years (required)
Work Authorisation:
- Australia (required)
Ability to Commute:
- Melbourne, VIC 3000 (required)
Application Deadline: 27/03/2024
