Product Onboarding Specialist

2 weeks ago

Brisbane, Australia StrongRoom AI Full time

**About the Company**:
The company is an exciting, dynamic and young venture-backed company. We are an AI-driven start-up within the healthcare industry working on a management platform aimed at reducing adverse drug events within the Pharmacy, Hospital and Aged Care Facility settings. We specialise in AI analytics and Facial Recognition technology for care providers to create easy-to-use, efficient, and secure solutions within the customer-facing environment Our culture values integrity, tenacity, self-initiative and creative thinking. We push our workers to reach their maximum potential not just as a worker but as human beings, whilst letting you be the master of your own.

**About the Role**:
An opportunity for a customer focused product onboarding specialist to provide support, consult and training to our customers on product software. Responsible for supporting our customers in the product onboarding phase in understanding and adopting the software by conducting client training sessions..

**Objectives of this Role**

This role is to ensure the successful implementation of the new technology and systems to support our customer’s transition to new software. The primary objective is to deliver training and consulting support services to our customers in the effective use of the pharmacy software product.

**Responsibilities**:

- Responsible for client contact during the onboarding process
- Ensure a smooth handover between the installation team responsible for the initial product onboarding and the second phase of the onboarding cycle; product training.
- Check customer information is accurate and tech installation is complete prior to engaging the pharmacists for training
- Deliver specific product training sessions (as many as the customer requires to fully understand the system)
- Set up meeting
- Go through training material/software
- Answer technical questions
- Follow up with client after training
- Customer administration
- Advise and implement support and training infrastructure such as
- Preparation of product user manuals
- Training manuals or documentation
- Knowledge Guides
- Product testing and support
- On-going client support

**Requirements**:

- Proven experience as a technical trainer or experience in the medical industry or pharmaceutical space.
- Excellent customer service skills along with a calm and patient demeanor.
- Top-notch administrative, research and troubleshooting skills.
- Ability to detect and remove barriers to learning and convey complex information in an understandable way.
- Attention to detail and a background in service orientation

**Qualification and Knowledge Requirements**
- Certificate level qualification or higher
- Qualified Pharmacist or experience of medical fields.
- Data entry and excel knowledge
- At least 3 years of experience in a similar position or industry.
- Clerical knowledge of admin and clerical procedures and systems

**Additional Experiences (Preferred skills)**
- Experience working in a fast-paced environment
- Ability to work both autonomously and with a team
- A professional, punctual honest approach
- Basic technology knowledge and data entry skills
- Preferred prior knowledge with SQL databases

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Flexible hours

**Experience**:

- Technical Trainer: 2 years (preferred)
- Clinical pharmacy: 2 years (preferred)

Work Authorisation:

- Australia (required)

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