Technical Writer

3 weeks ago

Brisbane, Australia Worldpay Full time

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open - winning and failing as one.

We’re looking for a **Technical Writer** to join our ever-evolving Client Relations team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

**About the team**

Payrix, Part of our WorldPay for Platforms Business unit is recognized as a global leader in financial technology, Payments, and e-commerce. Our deep understanding of the Payment ecosystem collaborative mantra and platform flexibility enables our teams to create integrated payment experiences that deliver improved customer loyalty, software utility and value to our vertical SaaS partners.

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

We function in a professional and agile environment that thrives on collaboration and teamwork. Harboring an engaged and passionate team, our modern Australian Head Office is located at Technology Park on Brisbane’s Southside

**What you’ll own**

As a Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of the business. You will work closely with different departments to translate complex information into clear, concise and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting processes and procedures to enhance formal cross functional business communication.
- Create, organise and maintain functional and technical documentation for different workflows and interdepartmental procedures.
- Collaborate with other departments and stakeholders to drive documentation discussion.
- Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences.
- Ensure consistency, accuracy, and completeness of documentation.
- Create and maintain templates and documentation standards to ensure consistency across projects and teams.
- Conduct regular reviews and updates of documentation based on changes.
- Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
- Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.
- Assist in maintaining our Resource Centre Library, which documents all functions within our products/departments.
- Other related duties assigned as needed.

**Where you’ll own it**

You’ll own it in our **APAC **hub**. **With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

**What you bring**
- Bachelor’s degree in information technology, Computer Science, Technical Communication, or a related field.
- At least 2 years of experience as a Technical Writer, or a related role, with a focus on creating both technical and functional documentation.
- Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
- Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
- Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
- Knowledge of software systems, APIs, databases, and enterprise architectures.
- Strong organisational and communication skills, with a keen attention to detail.
- Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

**Worldpay perks - what we’ll bring for you**

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.

**What ma

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