Graduate Manager

2 weeks ago

Sydney, Australia Aussie Full time

Company Description

Lendi Group is the new group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.

We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans - for our Customers and Brokers alike.

At Lendi Group we value work life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

**Job Description**:
The Learning & Capability function operates at a group-wide level, consisting of driven learning and capability professionals who work collaboratively with People Partners and divisional key stakeholders to execute people experience and culture, and learning solutions. The team will design and execute learning and capability learning strategies that enhance knowledge, develop organisational capabilities, foster a culture of curiosity, and enrich Lendi Group.

The pathway for a broker's development from beginner to mastery can take upward of 12- 18+ months. At Lendi Group, we call this the Skills Competency Journey. The Aussie Graduate Program is a best-in-breed broker induction training program - designed to deliver the foundational skill competencies and capabilities required to set up an Aussie Broker for success.

**What's the role?**

Reporting to the Senior Learning & Capability Manager, Distribution, you will deliver a structured, national 8-week Aussie Broker Graduation Program for Distribution - our core sales organisation. You will support the delivery of Aussie business knowledge, mortgage lending, and credit competencies across a diverse panel of lenders, focusing on customer experience, systems, processes, and Aussie broker support teams.

You will work collaboratively with the broker's future sales leader throughout the 8-week program to build the foundational skills an Aussie broker requires to set them up for success before they embark on a Skills Competency journey.

You will ensure that Aussie Brokers have a sound understanding of their role, achieve key KPIs and metrics required to graduate into their future sales teams and provide an excellent customer experience.

**What you will do**:

- Work collaboratively with L&C and Distribution leads to deliver a Graduate Program for the new brokers joining the Aussie Mobile channel that is in alignment with core organisational competencies and divisional.
- Working to a weekly structured schedule, focused on:

- Systems usage and process enablement
- Customer qualification & core sales skills.
- Analysis & presentation of risk to the lender
- Compliance & Customer Experience
- Facilitating multi-medium training sessions in a virtual envirenvironmentcompleting one-on-one coaching sessions & action plans
- Act as "the voice of the business" in the design and delivery of divisional learning & development and capability programs

**Qualifications**:

- Background in the home loan or credit lending space as either a broker or lender
- Strong track record designing and operationalising sales enablement & sales effectiveness learning programs
- Experience in a corporate Learning, development & Capability management role within a sales organisation and with direct responsibility for developing and "operationalising" learning and capability programs across the business

Additional Information
- Enjoy the flexibility of remote working arrangements. We offer a highly flexible hybrid structure with an attractive WFH/Office split.
- We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers.
- An additional week’s Loyalty Leave each year after reaching 3 years’ service.

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

Aussie #LI-AM1 #LI-GP1

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