Mental Health

3 weeks ago

Melbourne, Australia Adecco Full time

Rewarding industry where you can make an impact on someone's life
- Approx 4-6 months opportunity
- Hybrid office/work from home

An exciting opportunity to join a global health organisation in a rewarding industry, where no day is the same If you are warm, empathetic and have a genuine interest in mental health and customer service, then this is a great opportunity to use those skills to help others.

As a Client Care Representative you will support the Contact Centre Leader in all aspects of customer service and engagement across the business. The focus of the role is to showcase quality customer service within every phone call, dealing with vulnerable clients and being able to manage systems seamlessly.

**Client Details**

Our client is a global leader in delivering technology-enabled solutions that help clients support the total well-being of their people and build organisational resiliency. By improving lives, they improve business.

They employ approximately 7,000 employees who work with some 24,000 client organisations that use our services in more than 160 countries. a publicly traded company on the Toronto Stock Exchange (TSX: LWRK) so you have all the aspects of working for a global brand but with a local Australian Networks team, which can provide bespoke, one on one support as you assist our clients.

Currently the second largest Employment Assistance Provider within Australia and the largest EAP Provider Globally

**Description**

**As a Client Care Representative we are looking for passionate customer service consultants who will be required to provide**:

- Customer Excellence
- Assisting clients with service requests for appointments and support
- Maintaining excellent knowledge of internal practices and processes

**Profile**

**To be successful in this position you will need**:

- Customer service experience
- Demonstrates the ability to be understanding and empathetic towards customers
- Excellent written and verbal communication skills
- Ability to work autonomously as well as part of a team
- Proficient computer skills in order to navigate various systems
- Ability to keep calm in high pressure environment
- An interest in mental health and the community

**Job Offer**

This is a fantastic opportunity for anyone looking to help workplaces and individuals with their mental health, willing to put in the hard yards for great personal fulfilment & join a vibrant, energetic team

Hybrid Work from Home and Office

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