Phone Operator

2 months ago

Brighton, Australia All Clear Auto Glass | Windscreen & Body Glass Full time

**Key Responsibilities**:

- Answer incoming calls promptly and professionally.
- Route calls to appropriate departments or personnel.
- Provide accurate information to callers and address inquiries.
- Maintain detailed records of call interactions and transactions.
- Handle customer complaints and escalate issues as needed.
- Assist with administrative tasks and data entry as required.
- Ensure a positive and courteous experience for all callers.

**Qualifications**:

- High school diploma or equivalent required.
- Previous experience in a call center or phone-based role is preferred.
- Strong verbal communication and active listening skills.
- Ability to handle multiple calls and prioritize tasks effectively.
- Excellent problem-solving skills and attention to detail.
- Professional and friendly demeanor with a customer-focused approach.

**Benefits**:

- Competitive hourly wage.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and development.
- Supportive work environment.

**Job Types**: Full-time, Part-time

Pay: $24.38 - $35.29 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplementary Pay:

- Commission
- Overtime pay
- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: On the road

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