Field Service Technician

3 weeks ago

South Melbourne, Australia Enphase Energy Full time

Our mission at Enphase Energy is to advance a sustainable future for all._
- Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 42 million microinverters on more than 1.9 million homes across 130 countries._
- Like our customers, our innovative teams are also worldwide, making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing ground-breaking solar energy management technology, each of our teams has a shared goal of creating a carbon-free future._
- Do you want to help change the world? Learn more about the role:_

Enphase Energy is the fastest growing inverter company in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart, and safe - increasing the energy harvest of solar panels by up to 25 percent. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.

As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, install, and manufacture next generation solar technologies. Our work environment is fast-paced, fun, and full of exciting new projects.

**Description**:
Enphase is seeking Field Service Electrician to join our Customer Service Organization to provide on-site support to Installers and Customers of our Storage and Solar products. This role will be responsible to make sure best in class service is provided to customers by working in close coordination with Engineering, Training, Sales, Customer Service, Product Line Management and Facilities.

**Responsibilities**
- Travel is required to cover the area of responsibilities of our customers.
- Provide White Glove installation services for our storage solutions
- Service of Enphase (internal) PV and Storage systems in area of the Field Service Electrician.
- Attend customer sites and update Enphase CS with resolution details.
- Perform onsite testing and diagnostics of system performance and behavior
- Complete solar maintenance reports and paperwork
- Complete microinverter maintenance and update Enlighten monitoring system with changes
- Utilize relevant tools such as drills, level, square, tape measure, ladders, etc.
- Run conduit, copper pipe, flex, and pull wire
- Participate in regular safety trainings
- Maintain tool management standards
- Respond to customer needs promptly; Provide appropriate customer service
- Perform other duties as needed or directed
- Commits to OH&S Standard Safety procedures, above all else on jobsites
- Trains new installers on Enphase best practice installations, in particular Enphase Storage products.
- Detail Oriented, ability to review designs and develop a job specific BOS
- Ability to work independently without oversight
- Committed to improving processes and efficiency, while maintaining high workmanship standards

**Requirements**:

- 5-10+ years’ experience specific to electrical installations and service
- Experience with solar Installations and solar storage solutions.
- Commercial or Residential Electrical license required for the state of operation. Multiple licenses highly desired.
- Building Industry White Card
- Working at Heights Ticket
- Clean Energy Council accreditation - Desired, Enphase will arrange for the training if not held
- Valid state driver’s license
- Effective communication skills; Presentation skills.
- Ability to work/complete/integrate multiple tasks
- Ability to learn various skills associated with tool use for a wide array of home improvement activities
- Detail oriented, accurate and thorough
- Possess positive team spirit and inspire same in co-workers
- Possess integrity and ethics
- Flexible and adaptable. Ability to manage frequent changes, delays, or unexpected events
- Ability to follows instructions; respond to management direction
- Exhibit sound and accurate judgment and decision-making abilities
- Time management skills.
- Knowledge of and observance of safety and security procedures
- Can write SWMS as appropriate for each site
- Proficient in use of Microsoft Word / Excel.
- Availability to work outside regular business hours and location when required
- Proficiency in reading and implementing plan sets

**Physical Requirements**
- Employee must regularly lift and/or move up to 30kg of tools, equipment, etc
- Employee must regularly use hands to finger, handle, or feel; and hands and arms to reach
- Work on roofs, uneven surfaces, involving heights, tight spaces.
- Employee must frequently walk, st

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