Client Administration Team Leader

4 weeks ago


Garden Suburb, Australia Uniting Full time

**Client Administration Team Leader - Full time Closed Period Contract Until September 2025, role base - Hybrid work model.**

**Ideally, this role is looking to commence from mid-Jan 2025.**
- **Be Part of Something Bigger**: Join a team where your leadership and empathy can create lasting change
- **Grow & Inspire**: Coach and mentor a small, dedicated team, helping them thrive and succeed.
- **Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay.**

**About Uniting**

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are** imaginative, respectful, compassionate and bold.**

**Role Purpose**

As part of our Finance Shared Services Division, the Client Administration Team is the central point of contact for all things related to client transactions and finance queries, especially within our Ageing Services. Your role as the Team Leader will focus on administration and client enquiry management helping clients with finance-related enquiries and ensuring prompt, thoughtful follow-up and resolution.

**Why this Role Matters**

This isn’t just about managing client accounts—this roe is Team Lead role focused on assisting clients with finance administration and account related enquires. As well as leading the team processing data entry and managing client enquiries in the steams of Home and Community care, Independent Living and other Housing programs

**About the Role**
- **Lead & Inspire**: Mentor and coach your team to deliver excellent client service, helping them grow and succeed.
- **Client-Centric Focus**: Handle Day to day operational activities with a compassionate and client-first approach, including account data entry, client follow ups, and ad-hoc financial processes.
- **Financial Reporting**: Prepare and issue financial reports, ensuring that everything aligns with budgets and policy guidelines. Manage to current legislation requirements.
- **Collaboration**: Liaise with other Uniting teams and external government services (like Centrelink and Medicare) to resolve client financial issues.
- **Operational Excellence**: Oversee all aspects of the team’s day to day process, ensuring data integrity, compliance, and that all accounts are managed with precision and care.

**About You**

Ideally, you’ll have 3 years of experience leading teams and managing operational administration process along with a proven ability to work compassionately and collaboratively with clients.

Experience in the aged care or community sector would be highly desirable, but what’s most important is your confidence, communication skills, and commitment to supporting both your team and our clients.

**Even Better If You Have**:

- A Diploma or Degree in Management or Accounting
- Experience working in the Aged or Community sector
- People Management experience

To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the link - Client Administration Officer.pdf

**What We Offer You**
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport - Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.
- When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them._
- We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice._
- Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold._
- Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders - past, present, and emerging - and to all First Peoples on whose lands we live and work._
- Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people._


  • Team Leader

    3 days ago


    Garden Suburb, Australia Uniting Full time

    **What you’ll be doing in this role** At Uniting, our Household model of care empowers our residential aged care teams with freedom to support our clients in ways that help to maintain a sense of meaning and purpose in their day. Our care worker teams in each of our Households is led by this role that we call a Homemaker. As a Homemaker, you will be...


  • Garden Suburb, Australia Uniting Full time

    **About Uniting Garden Suburb** Nestled on the edge of a serene bushland reserve in the Lake Macquarie region of NSW, Uniting Garden Suburb is peaceful and welcoming aged care home. With 3 separate households, each with between 25-30 residents. This includes a secure household for people living with dementia or mental health illness. Your Uniting Homemaker...

  • Support Worker

    2 months ago


    Garden Suburb, Australia Uniting Full time

    Up to $32.20 per hour plus benefits - Part-time with stable shifts to suit your hours - Development/leadership opportunities; supportive multi-disciplinary team - At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice._ We currently have multiple opportunities for...

  • Support Worker

    6 months ago


    Garden Suburb, Australia Uniting Full time

    Up to $33.61 per hour plus benefits - Part-time with stable shifts to suit your hours - Development/leadership opportunities; supportive multi-disciplinary team - At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice._ We currently have multiple opportunities for...

  • Support Worker

    4 months ago


    Garden Suburb, Australia Uniting Full time

    Work for a leading not for profit with great benefits - Part-time with stable shifts to suit your hours - Development/leadership opportunities; supportive multi-disciplinary team - At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice._ We currently have multiple...

  • Asset Officer

    6 months ago


    Garden Suburb, Australia Uniting Full time

    NFP Salary packaging benefits offered - Uniform provided & Laundry allowance - Ongoing training & continuous development - Career development opportunities - Part Time Permanent Position - Garden Suburb **About the opportunity**: This is a role within the Property & Housing team and is responsible for coordination and administrative activities associated...

  • Admissions Officer

    6 months ago


    Garden Suburb, Australia Uniting Full time

    **About us** At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. Our services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. We commit...

  • Catering Officer

    3 months ago


    Garden Suburb, Australia Uniting Full time

    Located in Garden Suburb - Full-time position - Competitive pay, flexibility & great benefits **What do we need you to do?** You'll bring culinary expertise and heartfelt companionship to residents in our residential home, enhancing their independence and enriching their quality of life. - Facilitate and oversee the quality, timely and effective...

  • Exercise Physiologist

    7 months ago


    Garden Suburb, Australia Uniting Full time

    **About the Opportunity** We have an exciting opportunity for an Exercise Physiologist to join our Allied Health team, working with client in their own homes and in Social Support Groups. You will be responsible for supporting the development, as well as facilitating the implementation and review of the strength and balance programs in line with each...

  • Support Scheduler

    3 days ago


    Garden Suburb, Australia Uniting Full time

    **About the role** Supporting and connecting our community care clients and support workers, enabling out clients to live independently in their home. This is a full-time permanent opportunity and is **based out of our Newcastle office**. We are looking for people with Aged Care community experience. Key responsibilities include: - Managing inbound and...

  • Support Scheduler

    2 months ago


    Garden Suburb, Australia Uniting Full time

    **What you’ll be doing in this role** Supporting and connecting our community care clients and support workers, enabling our clients to live independently in their homes. This is a full-time permanent opportunity and is based at our** Hunter office**. We are looking for people with Aged Care community experience. **Key responsibilities include** -...

  • Skechers Stock Manager

    7 months ago


    Garden Suburb, Australia Skechers Full time

    Welcome to Skechers Australia, where we're not just selling shoes; we're shaping lifestyles! Skechers is a global leader in the footwear industry, known for our innovative designs, superior comfort, and a commitment to providing the ultimate walking experience. As a brand that transcends boundaries and trends, Skechers has become synonymous with...

  • Care Worker

    4 months ago


    Garden Suburb, Australia Uniting Full time

    Up to $28.94 p/h + super, penalties, maximum allowable NFP tax benefits - Cleaner with aged care experience - Permanent part-time with flexible hours to suit you **What you’ll be doing in this role** Are you passionate about making a real difference in people’s lives? At Uniting, we are searching for compassionate individuals to join our team and...


  • Garden Suburb, Australia Uniting Full time

    Up to $28.94 p/h + super, penalties, maximum allowable NFP tax benefits - Kitchen Hand with experience - Permanent part-time with flexible hours to suit you **About our facility** Uniting Garden Suburb has 3 separate households, each with between 25-30 residents. This includes a secure household for people living with dementia or mental health illness....

  • Maintenance Officer

    4 months ago


    Garden Suburb, Australia Uniting Full time

    **Maintenance Officer - Garden Suburb - Pat Time Permanent Position** - Hourly rate of $29.08 + super + salary packaging to increase to $33.00 per hour - Stable, and interesting role, helping maintain residents homes, make a difference! - Laundry allowance also included - No weekend work **Join the Uniting Team as a Maintenance Officer!** **About the...

  • Care Worker

    4 months ago


    Garden Suburb, Australia Uniting Full time

    Up to $31.24 p/h + super, penalties, maximum allowable NFP tax benefits - Great opportunities for qualified and unqualified carers - Permanent part-time with flexible hours to suit you **About our facility** Nestled on the edge of a serene bushland reserve in the Lake Macquarie region of NSW, Uniting Garden Suburb is peaceful and welcoming aged care home....


  • Garden Suburb, Australia Uniting Full time

    Located in Garden Suburb - Competitive pay, flexibility & great benefits - Monday - Friday 0800-1600 **About our facility** Nestled on the edge of a serene bushland reserve in the Lake Macquarie region of NSW, Uniting Garden Suburb is peaceful and welcoming aged care home. With 3 separate households, each with between 25-30 residents. This includes a...


  • Garden Suburb, Australia Uniting Full time

    **About Uniting** At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. Our services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. Our...


  • Garden Island, Australia Australian Government Full time

    $91,702 - $104,753 + up to 15.4% Superannuation - Garden Island - NSW **The Role** The Safety Team Leader (STL) is accountable under broad direction from the Deputy Director Safety and Quality (DDSQ) to undertake complex work health and safety activities within a framework of legislation, policies, established principles, work practices and procedures. -...


  • Garden Island, Australia Australian Government Full time

    $91,702 - $104,753 + up to 15.4% Superannuation - Garden Island - WA, Guildford - WA **The Role** The APS 6 Logistics Governance Team Leader is accountable and is responsible for the management of corporate governance and logistics assurance activities, quality management systems and resource planning. You will be required to have a well-developed...