Quality Assurance Officer
3 months ago
**The core capability requirements for this role are**:
- Analyse, assess and provide feedback to Communications Operators on the quality of their communication with clients and quality of data capture through a variety of mediums.
- Assist in the coordination, design, delivery and evaluation of group wide training sessions in conjunction with Duty Officers, Officers in Charge and the PCC Training Section.
- Recommend strategies to achieve service delivery benchmarks through the analysis of performance, client and industry data and statistics.
- Contribute to the formulation of work unit strategies and schedules regarding systems and process improvements.
- Undertake client contacts as required within a Police Communications Centre.
- Undertake system administration of the computerised systems within your area of control and provide an effective help desk service to staff and clients.
- Undertake project work autonomously and as a member of a team as required.
**Role Requirements**:Other**:
- Successful applicants may be required to undergo alcohol and/or other drug testing in accordance with Service policy and the Police Service Administration Act 1990.
- Short listed applicants may be required to undergo psychometric testing to evaluate the ability to deal with the emotional aspects of the role.
- Initial appointment will be on a temporary basis while the appointee undergoes a training program of up to 16 weeks duration. Subject to satisfactory completion of the training program, the appointment will be affirmed.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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