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Team Leader, Digital User Experience

4 months ago

Perth, Australia Curtin University of Technology Full time

Flexible, Hybrid working environment | Continuing, full time position
- Lead a well-established 'agile' team and have an impact on student experience
- $103,813 - $110,632 plus 17% super + possible market loading based on experience

**Job Reference: 996470**

**Your new role**

This is your opportunity to lead, guide and mentor the User Experience team at Curtin University

This unique leadership position will see you responsible for the continual delivery and improvement of online services to Curtin students. You will lead a team throughout all phases of the development lifecycle, including project discovery, user research, design, development, testing and execution. You will be responsible for the OASIS student portal, which has more than 17 million logins per year from students across the globe

Play an active and integral role in creating a positive experience for our Curtin community. This position is fast-paced, which will allow you to see the tangible outcomes and impact of your work on a daily basis.

**In this role you will**
- Have a real impact on students’ experience - streamlining their access to services and opportunities, fostering a sense of connection through digital channels, and therefore improving their satisfaction and engagement.
- Inspire, lead, and guide a well-established agile team of developers and user experience analysts.
- Create, maintain and execute the team’s roadmap and pipeline of work.
- Lead the continuous improvement of Scrum process, supporting a cohesive and collaborative team that prides itself on development efficiency.
- Build and maintain professional working relationships with relevant staff within other areas of the University, including senior stakeholders.
- Be responsible for the management of all Tier 2 student OASIS (and associated services) support requests.
- Develop and manage an effective and efficient team approach to the function to deliver a high quality customer service that ensures clients are provided with correct, consistent and timely advice.

**We are looking for someone with**
- Postgraduate or degree qualified within a related discipline with extensive relevant work experience in leading a team.
- Proven Agile and product ownership capabilities and experience in other project management methodologies.
- Experience in a scrum master/and or product owner position
- Excellent knowledge and experience with all phases of the delivery lifecycle including business engagement, release planning, backlog management, test driven development, training & support.
- Extensive experience in conducting and integrating user research into the development cycle and incorporating human centric designs in user requirements.
- Strong team leadership and management skills with the ability to create and maintain a cohesive, collaborative and safe culture.
- Analytical and problem-solving skills with the ability to offer solutions to problems.

As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered.
- Only in limited situations will visa sponsorship situations be considered._

To learn more about this opportunity, please contact
**Jaimi Baile, Deputy Director, Student Experience** on
**08 9266 1453**.

**About us**

The Engagement and Student Experience team curate a range of digital platforms and content delivery that support a personalised and connected student experience. The three sub-teams, Digital Engagement, User Experience and Performance and Insights, work together to provide specialist support and advice across the Student Experience portfolio and wider university.

We have a collaborative and solutions-focused team culture, which supports our flexible hybrid working environment. Our work is fast-paced, enabling us to quickly see the positive impact we have on the student experience on a daily basis. Working alongside team members from diverse backgrounds, we encourage opportunities to learn and grow from each other.

Our vibrant campus includes a gym, childcare, a medical centre, an art gallery, endless food options including a full-range grocer, beautiful gardens, end-of-trip facilities, good parking and excellent public transport connections.

**Join us**

Please provide a CV, and cover letter outlining how your experience aligns with the requirements of the role to allow us to assess your suitability.

To view a copy of the Position Description and selection criteria, please copy and paste the following link into your web browser.

**Applications close**: Friday 27 January 2023, 9pm ASWT