Service Technician

2 weeks ago

Coburg North, Australia Venus Packaging Pty Ltd. Full time

We are a leader in the flexible packaging industry in Australia, with our office, logistics and service centre based in Richmond, Melbourne, but soon to relocate to a brand new facility in Coburg North. We have a strong national customer base supported by an experienced sales team. We are well-known throughout our industry for our broad selection of quality products and our knowledgeable pre and post sales technical support team. We sell a wide range of packaging machines including heat sealers, vacuum packers, strapping machines and pallet wrappers.

In the role of Service Technician, you will be responsible for:

- Machine pre-servicing, including checking electrical wiring and safety, bringing machines to electrical and operational standards, installing parts, recording serial numbers etc;
- Completing administrative work relating to taking orders of spare parts and occasionally machine sales over the phone, this includes providing technical information on machines, order processing, picking and packing of spare parts;
- Assisting customers over the phone, and in person, solving technical and mechanical problems and queries on machines;
- Involvement in the management and attendance from time to time at customer sites for machine installation and training, repairs and servicing;
- Undertake customer machine repair quotations and repairs; and
- Work as part of the team in the inward stock management, cataloguing and shipping a range of spare parts to customers around Australia and Pacific Islands.

You will be provided with comprehensive on-the-job training and fulfil a varied and interesting role working with a small, supportive team. You will play an important role in the broader sales effort and assist the sales team as required with specialist machine knowledge. This position is critical to providing pre and post sales service to our customers, so an ability to quickly familiarise yourself with our broad range of packaging machines and products is essential.

The successful applicant must possess:

- Basic electrical & mechanical skills/knowledge, & previous experience in these fields will be highly regarded, although not essential;
- Some knowledge and understanding of how small - medium sized packaging machines work;
- Good computer literacy skills.
- Be fluent in written and verbal English;
- Be a practical & flexible thinker with the ability to multi-task;
- Be punctual, reliable, and a possess a good work ethic;
We offer a 3-month training period where you will work with the team and learn the technical information of all our machinery plus the administration and management procedures to keep the workshop working productively.

This is a full-time, workshop-based position, working Monday to Friday, 8.30am to 5.00pm. Salary circa $50,000 - $55,000 plus superannuation, dependent on experience. You are also entitled to paid overtime, annual leave loading, annual bonuses combined with generous working conditions. On-site car parking is available.

**Salary**: $52,239.22 - $56,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus
- Overtime pay

**Experience**:

- Technical: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 13/03/2024

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