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Service Designer

2 months ago

Canberra, Australia ITplex Recruitment and Consultancy Full time

Our government client is seeking a _Service Designer, who will work in a multidisciplinary team with business analysts, architects and business representatives, analysing the business by balancing user and business perspectives for the Program. This work is critical to the overall success of the Program and will support and influence key outcomes for the client._

**Responsibilities**
- Deliver and design appropriate service design artefacts and communication material as required
- Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes
- Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels
- Analyse and improve user experience, taking the viewpoint of the end user
- Managing stakeholder groups to develop a partnership with the business and foster a productive working environment
- Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing environment
- Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.

**Qualifications**
- Two plus years’ experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research
- Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes
- Demonstrated experience in the development and implementation of strategic service design
- Experience in taking the viewpoint of the user and analysing and improving a user’s experience or user’s journey when interacting with services
- Proven ability to work as part of a collaborative and highly motivated team.
- Proven ability to deliver in a project and program environment under limited guidance
- Proven ability to identify and plan capability maturity improvements and business process improvements
- Strong communication skills, with the ability to translate between business and technical terminology
- Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships
- Demonstrated personal drive and integrity whilst achieving results within legislative parameters
- Experience in and desire to mentor and upskill less experienced team members

Rate $700 to $900 including super, depending on your experience level.

Australian Citizen is a mandatory requirement.

**Job Type**: Contract
Contract length: 12 months

**Salary**: $700.00 - $900.00 per day

Work Authorisation:

- Australia (required)

Application Deadline: 28/03/2023
Expected Start Date: 24/04/2023

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