Full Time Store Administrator
2 weeks ago
**02.04.2024**
Full Time Store Administrator - Chadstone Boutique
Contract type: Regular position
Country/Region: Australia
City: Chadstone
Job: Sales Development & Retail Support
Experience: 0-3 years
Company: Hermès Australia
***
General Role
As our Store Administrator you will be responsible for supporting the back of house administration functions to ensure the sales team are able to operate at optimal efficiency.
Main responsibilities
Your focus will be on customer service, sales support, general store and team administration, after sales and cashiering and your responsibilities will include although are not limited to:
- Management and follow-up of customer requests whilst performing daily review of customer requests to be processed.
- Aftersales organisation, record keeping and aftersales stock management in the boutique.
- Management of client repair cases and enquiries by providing correct information and timely follow up with clients, ensuring a smooth operation of after sales service.
- Till opening and closing responsibilities, ensuring accurate cash float and balances at end of day.
- Performing regular checks of reservations & available orders, by reviewing the corresponding recap in the system, and by checking the Customer collection areas.
- Monitoring reservations and expired reservations, informing the sales associates in charge of the corresponding reservations.
Profile
To be successful in this sought after role, you will demonstrate:
- Excellent interpersonal skills dealing with internal and external parties including clients.
- Previous retail experience with stock management being extremely advantageous.
- Highly efficient and organised by nature and possesses acute attention to detail.
- Technologically savvy, possessing a strong background in Excel and able to adapt effectively to the use of a variety of retail systems.
- Team player attitude with the ability to work autonomously and demonstrate effective time management.
- Success in previous role and is responsible, reliable, self-motivated and able to take initiative.
This is a fantastic opportunity to join a dedicated, well-rounded team within the Hermès Maison.
2) What do you know about Hermès?
3) If you were an Hermès piece, what would you be and why?
About the Hermès Group
A creator, artisan and seller of objects since 1837, Hermès is a family-owned French house underpinned by exceptional know-how passed down from generation to generation.
Hermès asserts its uniqueness by combining creative freedom with a constant quest for the finest materials and by offering challenging and meaningful roles consistent with the values of craftsmanship that guide the house.
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