Air Freight Operations Manager

4 weeks ago

Tullamarine, Australia people2people Full time

Work from home flexibility post-probation
- Global freight forwarder with amazing opportunities for growth
- Tullamarine location with parking on site
- Up to $120,000 + Super + Bonus

**THE COMPANY**:
This company are a global leader within the freight forwarding space. They manage and provide both air, sea and rail freight solutions on behalf of some one the world’s most recognisable brands. This family-owned business has over 250 branches across almost 60 countries.

They are on the lookout for a standout Air Freight Operations Manger to manage and develop a team and continue to provide the high level of service to an array of customers

**THE ROLE**:
Reporting to the Branch Manager this is a fast-paced position with a high level of client interaction across multiple communication streams. This role will require a proactive and strategic approach with a customer focused yet commercial mindset.

Duties will include;
- Directly managing a team of import/export operators to ensure customer needs and SLA's are met in a commercially focused way
- Budget, forecasting, reporting and KPI management
- Collaborating with internal teams and external stakeholders and suppliers to ensure customer receives a high quality, end-to-end service
- Ensure all compliance or accreditation practices are followed and ensure education across the team of best practice
- Continuing to build relationship with old and new customers to ensure retention
- Identify and implement process improvements where required

**ABOUT YOU**:
You will have a customer focused attitude and enjoy working as part of a team in a fast-paced environment.

In addition;
- Proven experience in a role within air or sea freight, import/export or logistics/3PL operations management
- Demonstrated experience managing budgets in a cost-effective manner
- Excellent communication skills both written and verbal, and you are able to adjust your communication style to the stakeholder you are engaging with
- A high level of attention to detail (made apparent in your resume)
- Ability to work within a fast paced, pressured environment but contribute to a positive company culture

**WHAT’S IN IT FOR YOU?**
Work with a global team of over 30,000 to ensure a seamless customer experience
- Close to home Tullamarine location with parking on site
- Excellent Bonus structure in place
- WFH flexibility (post-probation/training)
- Excellent opportunities for career progression

**Salary on offer is up to $120,000 + Super for this position**

**NEXT STEPS**:
if this sounds like you, we are actively recruiting for this position so

For more information, you can contact
**Jessica Hickey**, Senior Recruitment Consultant, Supply Chain & Operations on

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