Mecca George St

7 months ago

Sydney, Australia Mecca Brands Pty Ltd Full time

The Role You Could Play
- We are looking for a passionate team member to help lead our MECCA George Street store in NSW as a Part-time Services & Events Zone Manager.
- Our Zone Managers support the management team with the goal of delivering an exceptional customer experience by driving MECCA-led services in their category. In this role, you’ll work with Hosts, Specialists and other Zone Managers to create the ultimate customer experience through upholding the MECCA values and consequently enabling customers to look and feel their best. You will work closely with your Assistant Sales and Sales Manager to build a highly effective team that is able to provide our customers with the most MECCA-mazing in-store experience.
- Day-to-day responsibilities of our Services & Events Zone Managers include:

- Driving MECCA-led services in a specific category or floor
- Supporting, and occasionally leading masterclasses, activations, and events
- Refining the end-to-end service experience for customers and team
- Acting as a point-person for VIP’s, PR, and other key stakeholders
- Aiding in specialist pipelining & performance
- Helping team navigate customer queries by offering desirable solutions
- Communicating with fellow Zone Managers to navigate customers seamlessly between zones and levels
- Working with team members to ensure we are able to provide customers with a quality services experience

Perks as a Zone Manager at MECCA:

- World-class education opportunities with MECCAversity; Zone Manager summits
- Opportunities to earn more with our monthly performance bonus program
- An unlimited 40% product discount to spoil yourselves and your immediate family, as well as a generous product allowance
- A competitive Parental Support Program
- What success looks like in this role:

- Prior experience in successfully leading large retail teams
- A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments
- Confidence in providing feedback to develop and coach team members
- Requirement of the role:

- Availability to work late evenings and weekends
- More than skin deep:

- At MECCA, we're committed to being a force for good - within and beyond the beauty industry. Through our sustainability program,- MECCA M-PACT
- , we’re transforming our business by building environmental and social sustainability-focused thinking into our operations - from our products and footprint to our brands and suppliers.
- We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.
- Join us, and together we can make the world over.

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