Salesforce Support Analyst X 3 Perm

2 weeks ago


Brisbane, Australia M&T Resources Full time

**Brisbane**

**IT & Telecomms**

Help Desk / Support**Key Responsibilities**
- Ensure all incidents and requests are processed within SLA and in line with customer expectations.
- Ensure problems are identified and managed in line with the ITIL framework.
- Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk.
- Produce and maintain process documentation, knowledge base articles and run books to support compliance with applicable standards such as ISO27001, PCI DSS and legal and regulatory requirements.
- Perform daily, weekly, monthly checks and maintenance to ensure the health and availability of services.
- Remediation of vulnerability identified through penetration testing and vulnerability scanning.
- Develop and implement proactive systems monitoring and alerting.
- Provide coaching and advice to other areas of IT to help empower and knowledge transfer to other teams.

**Risk**
- Responsible for managing risks inherent to the role by diligently observing internal policies and procedures

**Key Interfaces**
- Incident Management
- IT Senior Management
- Senior Application Specialists - / Application Specialist - Client and Marketing
- Senior Manager Data and Integration Systems
- Senior Manager, IT Service Delivery
- CRM Business Owner, the Digital Marketing Manager and other business stakeholders who use and support CRM and AL Web Sites

**Person Specification**

**Knowledge / Experience**
- Relevant experience working at a similar level
- Support and maintenance of multiple Salesforce instances
- Support and Maintenance of document management platforms
- Good working knowledge of CRM platforms and data models and able to troubleshoot basic data issues in conjunction with data and integration
- Support and maintenance of SharePoint based Intranet
- Interacting with Vendor support for the resolution of issues within prescribed SLA’s
- Develop and optimise service availability monitoring and alerting using SolarWinds
- Writing and executing SQL Queries, Stored Procedures, SSRS reports
- Configuration and integrations of Single Sign On Solutions (Oracle Identity Federation, Azure Active Directory)
- Strong experience in one of the following areas required**:Administration and use of ServiceNow, change, incident, problem, ITAM, ITSM

**Competencies**
- Change focus
- Judgment & Problem Solving
- Strong Team player, but equally capable in a solo environment
- Planning & Reviewing
- Communication & Confidence


  • Support Analyst

    4 weeks ago


    Brisbane, Australia CYOS Solutions Full time

    **Application closing date**: Wednesday, 01 May 2024 - 11:59pm, Canberra time **Estimated start date**: Monday, 10 June 2024 **Location of work**: QLD **Working arrangements**:Subject to negotiations with line manager, hybrid working arrangements in line with current NDIA policy are available (minimum of 3 days each week in the office, with flexible...


  • Brisbane, Queensland, Australia CYOS Solutions Full time

    Application closing date: Thursday, 16 May 2024 • 11:59pm, Canberra time (in Canberra)Estimated start date: Monday, 01 July 2024Location of work: QLDWorking arrangements: Minimum 2 to 3 days in the office however flexible working arrangements is supported & will be considered.Length of contract: 12 MonthsContract extensions: 2 x 12 monthsSecurity...


  • Brisbane, Australia Softtest pays pty ltd Full time

    Australian Citizens residing in Australia only respond. Ability to get/maintain baseline clearance.Essential criteria1. More than 2 years experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder2. Strong problem solving and trouble-shooting skills3. Demonstrates enthusiasm towards continued learning and...


  • Brisbane, Australia Softtest pays pty ltd Full time

    Australian Citizens residing in Australia only respond. Must be eligible to get/maintain baseline clearanceEssential criteria1. At least 3 years experience within Salesforce eco-system.2. Certified Salesforce Admin ADM201, however ADM211 will be a standout.3. Repeated experience in Scrum/Agile methodologies.4. Experience with Salesforce integration into...


  • Brisbane, Australia Osborne Richardson Australia Full time

    **Salary**: $45-$50 per hour **Location**: QLD - Brisbane **Ref**: BE/O461 **Description**: Title: Operation Services Officer x 3 Location: Brisbane Duration: 12 months Payrate: $44.49 per hour


  • Brisbane, Australia Carecone Full time

    **Role**: - You will be part of the Salesforce team contributing to the presales solution design work and Bid management **Skills**: - Experience in Presales and Bid management - Must have salesforce presales experience (Certification is preferred) - Must have experience in agile framework and best-practices - Must have very good command of Presentation...

  • Data Support Officer

    4 weeks ago


    Brisbane, Australia Chandler Macleod Full time

    **Location*** - Brisbane, Queensland - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 18-Apr-2024 - **Work type** - Casual/Temp - **Contact** - Joy Delos Reyes - **Reference** - BH-159834 - **About the company** Government department tasked with making life easier, accessible, and equitable for thousands of individuals and...


  • Brisbane, Australia Softtest pays pty ltd Full time

    Australian Citizens residing in Australia only respond. Must be able to obtain baseline.2+ years of experience working as a Salesforce Developer or related role, with proven experience with Salesforce DX and Salesforce development tools.- Advanced knowledge of Salesforce CRM Platforms, Preference for experience with Salesforce Public Sector Solutions (PSS).-...


  • Brisbane, Australia CalibrX Full time

    **_Salesforce Platform Manager_** **_Permanent - Brisbane_** **_ _**_$130,000 - $140,000 + super_** Are you ready to take ownership and run a Salesforce platform? CalibrX is the leading Salesforce recruitment agency in Australia, and we are proudly partnering with a leading construction and engineering company based out of Brisbane that has just started...


  • Brisbane, Australia Emanate Technology Full time

    CYBER SECURITY ANALYST x 3 Job Summary:E2 Cyber has been engaged by an Australian Federal entity to hire 3 GRC analysts to support the organisations growth and maturity within the cyber security space. These roles will be part of an existing team who work very collaboratively together, enjoy focusing and achieving goals whilst being led by a respectful,...


  • Brisbane, Australia Queensland X-Ray Full time

    Join an essential services market leader We offer job stability and career progression Full time opportunity - 12 month position Marketing & Communications Coordinator We are looking for an experienced and enthusiastic Marketing & Communications Coordinator to join our team. This is a fixed term position for 12 months, providing an excellent opportunity...

  • 3 X Industrial Sewers

    4 weeks ago


    Brisbane, Australia Concept Recruitment Specialists Full time

    Mon - Fri 8:30am - 4:30pm - $55k pa + super - Permanent roles **3 x Industrial Sewers - Brisbane Southside** - Mon - Fri 8:30am - 4:30pm - $55k pa + super - Permanent roles **About the client** Our client are a global organisation based South of the river are a renowned name within the industry when it comes to the manufacture and supply of their high end...

  • X-ray Manager

    4 weeks ago


    Brisbane, Australia Hudson Australia Full time

    Technical X-ray Manager Salary 90-115k + Super Contract: 12 Months + ext 37.5 hours week Are you looking for an exciting role working to protect Australian Biosecurity? Do you have experience working with Research and Development or X-Ray machines? Are you looking to lead a team across the east coast to develop algorithms, support project leads on X-ray...


  • Brisbane, Australia Powerstaff Consulting Full time

    **06th September, 2023**: Leading Mining Technology Organisation located in Brisbane CBD is looking for a perm Software QA Test Analyst to join the expanding team. **Responsibilities**: - Design, execute and reports the results of manual test cases. The role involves testing end-to-end scenarios across multiple integrated products and software systems. -...

  • Spatial Analyst X 2

    4 weeks ago


    Brisbane, Australia GIS Recruitment Full time

    We are seeking another two (2) GIS/Spatial Analysts to join client project teams in Brisbane. Both jobs are fulltime office based permanent roles. One job is based in the CBD area and the other company uses Fortituude Valley as their office location. You will have five or more years professional work experience and be highly competent with the ArcGIS...

  • HR Multi-stop Driver

    4 weeks ago


    Brisbane, Australia Shred-X Full time

    As part of the Freightways Ltd group of companies, SHRED-X is a fast paced and rapidly growing company providing complete Documentation, Electronic Products and Specialist Fabric Destruction and Recycling Solutions for all types of businesses. With a commitment to exceptional customer service and the development of innovative and sustainable practices, our...


  • Brisbane, Australia Eden Richie Recruitment Full time

    **ICT Support Officers x 2** - **12 Month Contract**: - **Brisbane CBD** My government client is seeking the following resources - **Senior Support Desk Officer**: - **Support Desk Officer** As the Support Desk Officers, you will be responsible for the provision of Information technology support services to the Department. **Senior Support Desk...

  • IT Security Analyst

    4 weeks ago


    Brisbane, Australia CYOS Solutions Full time

    **Application closing date**: Wednesday, 19 July 2023 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Tuesday, 01 August 2023 **Location of work**: QLD **Length of contract**: 5 Months **Contract extensions**: 2 x 6 months **Security clearance**: Must have Baseline **Rates**: $110 - $140 per hour (inc. super) The security...

  • 3 X Mechanical

    6 days ago


    Brisbane, Australia Concept Recruitment Specialists Full time

    Permanent Full time - $45 ph + super + 20% afternoon shift loading - 7am - 3pm & 3pm - 11pm shifts - Permanent Full time - $45 ph + super + 20% afternoon shift loading - 7am - 3pm & 3pm - 11pm shifts **About the client** Our client are a global leader in the packaging and recycling industries, providing sustainable packaging solutions and leading package...


  • Brisbane, Australia Queensland X-Ray Full time

    Join an essential services market leader We offer job stability & career progression Full time opportunity About Us:Queensland X-Ray's focus on 'Our People Make a Difference’ is reflected in our culture which stems from the 'Core Values’. Led by an experienced team of radiologists and imaging specialists, Queensland X-Ray has almost 50 sites...