Trade Store Customer Service Operator

2 weeks ago

Fyshwick, Australia Knauf Gypsum Pty Ltd Full time

Knauf is one of the world’s leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools. With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide, and sales of 10 billion Euro (in 2019), the Knauf Group is offering a range of career opportunities - in Europe, the USA, South America, Asia, and Africa

**About the role**:
The role involves all aspects of working in a warehousing environment including; picking orders, dealing with customers, working in pairs/ teams, operating forklifts & MHE, loading/ unloading trucks, working behind a desk on a computer, running promotions, in-store activations & general warehousing duties.

If you enjoy being part of a team, and have a strong, organized work ethic, we want to hear from you. Ability to demonstrate a positive, can-do, and friendly attitude, willing to work both on the floor in the warehouse and in the office to interact with customers directly and picking orders accurately is key to being successful in the role.

**Responsibilities**:

- Dealing with Customers face-to-face & over the phone in a shop/warehouse environment
- Provide customers with exceptional Customer Service via counter and phone sales to existing and new customers. Create, check, dispatch orders in full and on time
- Assist in minimisation of costs and maximisation of profits through daily activities
- Provide appropriate information to Management regarding store and region activities
- Assist in maintenance of inventory levels to satisfy customer requirements and market demand
- Assist in management of transport resources to effectively maintain efficient service to customers
- Ensure all administrative duties are completed with the Management System Guidelines or assist in administrative duties where required by Management
- Any other reasonable task as requested by Management
- Assist with stock take / inventory counts process to ensure accurate inventory records are maintained
- Receipt goods & checking off paperwork while maintaining due diligence
- Record and report any customer complaints to the Trade Stores Manager regarding product and / or service via Knauf's complaint and customer procedures
- Picking & Packing orders when required
- General warehouse/office duties & house keeping

**Health, Safety and Environment requirements**:

- Ensure there is a commitment toward living the value of ‘safety’ over ‘production’ in the workplace
- Maintain a safe and clean environment for all employees, contractors and visitors
- Comply with all systems that are in place to help manage incidents, hazards, risks and the communication of such things in the work place
- Keep abreast with any HSE policy

**Must have**:

- Background or experience in sales, distribution and customer service
- Physically fit & comfortable with manual handling
- Picking, packing and dispatching experience would be advantageous
- Enjoys working in a team environment
- Team player, attention to detail, time management and organization skills
- Good communication skills (Written & Verbal)
- A current forklift license is advantageous or willing to obtain (highly regarded)

**On offer**:

- Excellent Hourly rate
- Full-Time permanent position
- Free Parking On-Site
- Yearly pay review
- High organic internal growth promoted within
- 14-week Parental Leave (Primary Carer)
- Great work-life balance
- Please note, applicants must have entitlements to work in Australia, as part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants._

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