Club Attendant

We are currently seeking a hard-working and enthusiastic Club Attendant, to work on a casual basis for Auburn Tennis Club and our associated venues.

About the Role

We are currently seeking an enthusiastic and motivated club attendant to join Auburn Tennis Club on a casual basis. Reporting to the Club Team Leader, the successful applicant will greet, assist and serve customers across the bar and gaming areas of the venue. To be successful in this role, you must have exceptional communication skills as well as high levels of customer service and strong attention to detail.

**Key responsibilities include**:

- Demonstrating our core values - Exceptional Customer Service, Teamwork, Community Focus and Continuous Improvement
- Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
- Assisting with all customer enquiries, or requests regarding products and services
- Providing efficient and accurate service of food & beverage items to customers in bar areas and/or functions
- Managing gaming services, as per the club standards
- Cash handling duties e.g. accurate reconciliation of floats
- Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue

**Essential experience**:

- Experience working in a similar environment
- Knowledge of responsible service of alcoholic and non-alcoholic beverages
- Knowledge of responsible conduct of gaming
- Previous experience in TAB or Keno desirable
- Exceptional communication and customer service skills
- Ability to create and maintain relationships
- Ability to work independently or as a part of a team
- Commitment to a rotating roster across days, nights, weekends and public holidays
- Rights to work in Australia

**Essential qualities & behaviour**:

- Ability to communicate effectively (verbal and written)
- Excellent numeracy and literacy skills
- Efficient cash handling skills
- Ability to work as part of a team
- Ability to provide an effective approach to Customer Service delivery
- Strong work ethic
- Multi-tasking abilities
- Exceptional conflict resolution techniques
- Must have RSA and RCG qualifications

About the Benefits
- Career development - we love to promote internally and between clubs
- Training - ongoing training opportunities are provided
- Health & Wellbeing Program
- Rewards & Recognition - you'll have access to generous rewards and recognition program

If you are ready to take on a new challenge, are passionate about hospitality and customer service and are someone who realises the tremendous opportunity that this role offers, we want to hear from you

Bankstown Sports is an Equal Opportunity Employer