Claims Portfolio Manager Property

4 weeks ago

Melbourne, Australia Victorian Managed Insurance Authority Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Managed Insurance Authority

**Salary**: Salary not specified

Occupation: Insurance and Superannuation

Reference: VG/VMIA/IS/1799547

Join us as a Claims Portfolio Manager and lead a dedicated team of claims specialists and officers. You'll oversee a claims portfolio focused on delivering client-centric recovery solutions, helping to build a more resilient Victoria. Our claims management approach is tailored to the public sector, ensuring efficient and effective recovery solutions.

**Claims Portfolio Manager Property & Construction**
- **Fixed Term Contract until April 2025**:

- **Hybrid and Flexible Working Arrangements**:

- **Based in a convenient location in Melbourne CBD.**

**About Us**

Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive.

We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.

We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers. We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000.

We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly.

Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise.

**Your role**

As a Claims Portfolio Manager, you are responsible for managing a claims portfolio that delivers client focused recovery solutions that restore confidence and build a more resilient Victoria.

You lead a team of claims specialists and claims officers who provide best practice strategic claims management. VMIA claims management is tailored to the public sector and focuses on efficient, fit for purpose recovery solutions for our clients.

The Claims Portfolio Manager also plays a key part in educating our clients and building their knowledge of emerging trends and strategies aimed at reducing the level and frequency of claims in order to heighten their risk management capability.

Your role reports to the Head of Claims, within the Risk, Insurance and Claims Solutions.

**What you do**
- You coach and mentor team members to achieve a high performing team and optimise their effectiveness. You identify and develop team capability, expertise and skills to meet current and emerging, operational and client service needs.
- You work closely with all claim's portfolio managers in cross skilling your team and providing opportunities for your team members to develop outside of your portfolio speciality building organisational resilience in the process.
- You support the Head of Claims in developing and maintain a consistent client experience across all our claim portfolios wherever possible.
- You build and forge strong client relationships to positively influence the resolution of claims and ensure client participation throughout the claim's management process ensuring an appropriate balance between client and VMIA interests and needs at all times.
- You build and manage effective relationships with key advisors and/or insurance providers to achieve optimum claims resolution.
- You work with the Insights team to support the analysis of claims data and portfolio trends. You use this intel to present insights to clients to build their capability and influence improved recovery and prevention strategies.
- You support the Head of Claims, liaising across divisions and with external partners (mainly legal and actuarial) to monitor the impacts of claims settlements on the financial sustainability of your claim's portfolio.
- You collaborate with internal and external stakeholders to meet the strategic claims management needs of our clients. This may include an interagency claims response, broader advice on claims issues impacting claims sector or state or, a catastrophic event recovery response.

**Who you work with**
- You work collegially with your peers across the Risk, Insurance and Claims Solutions. division and the broader organisation to design, develop and implement key service delivery programs and initiatives.
- You communicate and consult regularly with the Insurance, Risk, Insights and Products and Service teams to inform trends, market needs, changes and new opportunities for initiatives.
- You may provide occasional information and updates directly to the Executive and Board.
- You may also present at e

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