Ict Support Specialist

3 weeks ago


Campbelltown, Australia Campbelltown City Council NSW Full time

**ICT Support Specialist**

**About us**:
We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started.

The ICT team is a business enabler through the provision of appropriate technology and communications platforms for Council. This team provides a diverse range of ICT services both operational and strategic. These services encompass everything from delivery of end user computing devices to realisation of innovative project ideas.

**About the role**:
There currently exists a vacancy to fill the role of ICT Support Specialist within the team. This is an opportunity to step up from a Level 1/2 Service Delivery role and will suit an individual who has strong problem solving capabilities, is tech savvy and has ambition to progress their career. Being customer centric and the ability to comprehend the bigger picture when seeking solutions to problems is vital. Appropriate industry experience and certifications are essential. Having an optimistic outlook and a good sense of humour is also essential.

**In this role your key responsibilities will include**:

- Upholding the ICT team vision of “IT just works”
- Promoting a positive brand image for the ICT team and its services
- Incident management and root cause analysis of low/medium/high severity incidents
- Achieving service level targets and ticket management in a high tempo service delivery environment
- Providing excellent customer service and fostering a solution focused service delivery culture
- Assist and contribute to the success of project delivery
- Tertiary ICT qualifications, industry certifications and/or relevant work experience in a Level 1/2 technical support environment within a medium to large organisation
- Advanced knowledge across the Microsoft stack i.e. O365, Azure, Active Directory, Exchange etc
- Knowledge of Cisco centric routing/switching and IP Telephony
- Excellent technical aptitude and capability to grasp new technologies through various learning methods
- Excellent problem solving and analytical skills; including the ability to identify trends and make recommendations for improvements to processes or services
- Excellent written and verbal communication skills; ability to communicate with diplomacy through all hierarchal levels of an organisation
- Commitment to role modelling our values of: Respect, Integrity, Optimism, Trust and Teamwork.

**As a member of our friendly and passionate team, you’ll receive the following benefits**:

- Permanent full-time, 35 hours per week
- Flexible work arrangements
- Salary from $1403.20 - $1613.70 per week + 10.5% superannuation - commensurate with experience
- Generous leave provisions
- Generous professional development opportunities
- Weekly pay
- Staff car park

**Key contact**:
For further information on this position, please refer to the attached job description. Additionally, contact John Truong, IT Operations Coordinator on 4645 4372.

**Applications close: Monday** **20 February 2023**.

**NOTE**: Applications without a cover letter will NOT be considered for this role.


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