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Sme Account Representative

2 months ago

Brisbane, Australia Röhlig Australia Full time

Location: Brisbane
Subsidiary: Röhlig Australia
Country: Australia
Start: ASAP

An exciting vacancy has arisen for an experienced individual with freight forwarding customer service and operations experience to join our Hendra office in Brisbane in a newly created SME Account Representative role to manage and grow our SME portfolio.

**Responsibilities**
- Work closely with Sales for every new SME account allocated and be responsible for the implementation and growth of new and existing accounts
- Increase the Gross Profit of the SME portfolio through the increase of Profit Per Job and file count increase
- Ensure customer data in all operational systems and Customer Operating Procedures (COPs) are correct and communicated to operational departments
- Ensure customer and agent invoicing and financial cost processing (local, overseas, commissions) are completed according to KPIs
- Monitor and action service requirements for designated accounts, ensuring prompt, relevant and accurate responses
- Accurately record information about instructions and requests from clients, relay information or instructions to other departments/overseas offices and branches promptly, and provide timely feedback to customers
- Quote freight and insurance rates per KPIs and ensure rates and particular requirements are appropriately recorded and deployed
- Inspect incoming shipping documents to ensure they are complete and accurate and react in a timely manner if there are any discrepancies while keeping a record to enable preventative action
- Ensure Organisation and Relationships are set up correctly allowing auto completion of jobs and billings in CW1
- Manage data accuracy of the status reports generated and automatically delivered by CW1

**Skills required**
- Good knowledge of freight forwarding operational processes
- Results focused and commercially minded with the ability to build and maintain relationship and portfolio growth
- Good communication and interpersonal skills with the ability to communicate effectively both verbally and in writing
- Customer service driven attitude, highly motivated, proactive attitude and be highly adaptive to the changing environment
- Co-operative working style, informing stakeholders/departments pro-actively and taking preventive actions with the goal of customer retention/satisfaction

**What you can expect**

In Australia, our team of experts provides its services from 6 locations. Working at Röhlig means to live internationally, every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.

**Our benefits**
- Paid birthday leave
- Discretionary bonus scheme
- Flexible working arrangement
- High performing diverse and dynamic branch

**We look forward to meeting you**

**Your contact**

Tam Chung
HR Manager

Röhlig Australia
27 Navigator Place, Hendra, QLD, 4011

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