Claims Consultant

7 months ago


Perth, Australia Kona Recruitment Full time

Competitive remuneration and benefits
- Flexible hybrid work model
- Rapid Career Growth

**Kona Recruitment** have engaged with an esteemed Landlord Insurance Underwriting Agency, located in
**Perth**. Our client provide comprehensive coverage and exceptional service to property owners and landlords across Australia.

They are a team of dedicated professionals works tirelessly to ensure our clients' needs are met, providing them with peace of mind and financial security.

**About the job**:
We are seeking a highly motivated and experienced Claims Consultant. As a Claims Consultant, you will play a vital role in managing the end-to-end claims process for landlord insurance policyholders. Your primary responsibilities will include assessing claims, investigating incidents, liaising with policy holders, and negotiating settlements.

**Key Responsibilities**:

- Receive and process claims, ensuring accuracy, efficiency, and adherence to company guidelines and policies.
- Investigate and assess claims by gathering relevant information, reviewing documentation, and conducting site visits if necessary.
- Communicate with policyholders, brokers, and other stakeholders to provide updates, explain claim procedures, and gather additional information as required.
- Evaluate coverage and liability under landlord insurance policies, determining the extent of coverage and applicability of policy terms.
- Negotiate and settle claims in a fair and efficient manner, ensuring prompt resolution and customer satisfaction.
- Collaborate with internal departments, such as underwriting and risk management, to gather necessary information and provide insights for claims assessment.
- Document claim files accurately and maintain proper records of all communication, activities, and settlements.
- Stay updated on industry regulations, market trends, and best practices in claims management to ensure compliance and deliver exceptional service.
- Provide guidance and support to junior team members, assisting in their professional development.

**Requirements**:

- Minimum of 2 years of experience in insurance claims handling, preferably in home & contents, property or landlord insurance.
- In-depth knowledge of landlord insurance policies, coverage, and claims processes.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent communication skills, both written and verbal, with the ability to effectively interact with policyholders and stakeholders at all levels.
- Proven negotiation and conflict resolution abilities.
- Ability to work independently and efficiently, managing multiple priorities and meeting deadlines.
- Relevant insurance qualifications or certifications will be an advantage.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunities for professional growth and career advancement.
- Supportive and collaborative work environment.
- Comprehensive benefits package, including health insurance and retirement plans.
- Work-life balance with flexible working arrangements.

If you are a self-motivated individual with a passion for claims management and a desire to contribute to a reputable landlord insurance underwriting agency, we want to hear from you Join our dynamic team and make a difference in the lives of our policyholders.

**Why is this role unique?**
You will join a business in growth mode with ambitious plans to develop it's team internally. You get the perfect balance of work life balance and career development.


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