Deskside Technician Ii

5 months ago

Macquarie Park, Australia Stefanini, Inc Full time

Note: _Salary ranges may vary depending on qualifications, experience, and local market._

**Who we are**:
For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
- Provide Windows, software, and hardware support, onsite in a corporate environment
- Stage, provision, and deploy IT machines to end users following best business practices
- Diagnose, troubleshoot, and implement fixes for a variety of technology
- Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
- Troubleshoot VPN and VDI connectivity
- Follow appropriate KB articles
- Manage workload via ticketing software
- Prioritize and complete work in a group and independently with mínimal supervision
- Communicate technical information to non-technical audiences
- Smart Hands remote support for offsite resolver groups
- Inventory management of IT assets including asset auditing
- Other duties as assigned

**Requirements**:

- +3 years corporate deskside support or equivalent experience
- Excellent troubleshooting capability
- Ability to maintain composure while handle challenging, dynamic, rapid-response user support
- Experience with Microsoft Office / Office 365 suite
- Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
- Experience with endpoint protection and encryption (Bitlocker) support
- Familiarity with using remote desktop support tools
- High School Diploma or equivalent
- Maintain valid driver's license
- Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
- Demonstrate high level of professionalism and strong personal interaction skills
- Maintain neat and professional work area and appearance in compliance with site policies
- Ability to pass standard panel drug screening and background check
- Adhere to assigned shift schedule

**Desired Characteristics**
- A+ Certification
- Microsoft Certified Professional (MCP)
- Windows architecture including permissions and file structure
- Mac/Apple experience, a plus
- Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

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