Store Manager/assistant Store Manager- Yogurberry

4 weeks ago

Rouse Hill, Australia Yogurberry Australia Full time

**Store Manager/Assistant Store Manager
- Yogurberry Rouse Hill**
Rouse Hill Town Centre, Rouse Hill NSW 2155
Management
- Store (Food & Retail)
Full time

**Job Summary**:
We are seeking an experienced and motivated individual to join our new flagship store as a Store Manager or Assistant Store Manager at Yogurberry Rouse Hill. As the Store Manager/Assistant Store Manager, you will be responsible for overseeing the daily operations of our frozen yogurt store, ensuring exceptional customer service, managing staff, and maximizing profitability. Your leadership skills and passion for the food industry will contribute to the success of our store and the satisfaction of our customers.

**Responsibilities**:
Operational Management:

- Oversee the overall operations of the frozen yogurt store, including opening and closing procedures, inventory management, and cash handling.
- Ensure compliance with health and safety regulations and maintain cleanliness and organization throughout the store.
- Develop and implement efficient procedures and policies to enhance productivity and streamline operations.

Staff Supervision and Training:

- Create and maintain the employee roster, to align with the availability of staff and the demands of the store.
- Schedule and assign tasks to staff members, ensuring efficient utilization of resources.
- Provide ongoing coaching, feedback, and performance evaluations to motivate and develop employees.
- Foster a positive work environment and encourage teamwork and cooperation among staff members.

Customer Service:

- Ensure exceptional customer service by greeting and assisting customers, addressing inquiries and concerns, and resolving any issues or complaints in a professional manner.
- Monitor customer feedback and implement necessary measures to enhance customer satisfaction and loyalty.
- Stay updated on industry trends and customer preferences to recommend new products and promotions.

Financial Management:

- Monitor and analyse sales, expenses and profitability to achieve sales targets and maximize store profitability.
- Maintain accurate records of daily transactions, including cash handling, inventory, and sales reports.
- Control costs and manage inventory levels to minimize waste and ensure optimal stock levels.

Marketing and Promotions:

- Collaborate with the marketing team to develop and implement marketing strategies, promotions, and special events to drive customer traffic and increase sales.
- Monitor local market trends and competition, making recommendations for adjustments to pricing, product offerings, or marketing efforts.

**Requirements**:

- Previous experience in a managerial role within the food service industry, preferably in a frozen yogurt store or similar environment.
- Strong leadership and interpersonal skills to effectively manage and motivate a diverse team.
- Excellent customer service skills with the ability to handle customer inquiries and resolve complaints professionally.
- Solid understanding of financial management, including budgeting, cost control, and inventory management.
- Demonstrated ability to analyse sales data, identify trends, and make data-driven decisions.
- Strong organizational and multitasking abilities with attention to detail.
- Flexibility to work during weekends, evenings, and holidays as needed.
- Knowledge of food safety and sanitation regulations.
- Proficiency in using point-of-sale (POS) systems and other relevant software.

Pay: $55,000.00 - $68,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Public holidays
- Weekend availability

**Experience**:

- Store management: 1 year (required)
- Customer service: 1 year (preferred)
- Team rostering: 1 year (required)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Rouse Hill, NSW 2155 (required)

Work Location: In person

Application Deadline: 22/09/2023
Expected Start Date: 09/10/2023

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