Customer Service/ Retail Assistant

3 weeks ago

Singleton, Australia New Start Full time

**Join an iconic business, leaders in Industrial & Safety supplies**:

- **Outstanding employee benefits, with career progression opportunities**:

- **Great Monday-Friday casual role, working with a friendly & supportive team**

We are looking for a mature and reliable **Customer Care Consultant **to join our high performing Trade Store team based in **Singleton NSW. **This is a casual Monday to Friday role, working up to 38 full-time hours per week, to help us provide an exceptional level of service to our growing customer base.

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities will include, but are not limited to**:

- Maintain trade store presentation standards, including merchandising and restocking
- Inform customers of new product range and services where applicable
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions
- Some warehouse duties and lifting will be required

**To be successful, you will have**:

- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary
- Applicants with an advanced understanding of Microsoft or Cloud based CRM programs would be highly regarded
- Forward and proactive thinker who can think outside the box
- Retail experience and industry knowledge advantageous, but not essential

**Job Type**: Casual

**Salary**: $48,000.00 - $55,000.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Geraldton WA: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- do you identify of Aboriginal or Torres Strait Islander descent
- are you COVID Vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- retail: 1 year (preferred)

Licence/Certification:

- drivers licence (preferred)
- Forklift Licence (preferred)

Work Authorisation:

- Australia (preferred)

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