Veterinary Receptionist

**Join us and make a difference**

At Hobart Community Veterinary Hospital, we focus on reducing euthanasia rates and helping less fortunate animals receive the veterinary attention they deserve.

**About the role**

Are you looking for a rewarding career? We are currently looking for a casual veterinary receptionist to join our fast paced Hobart Community Vet Hospital. In this role, you’ll be responsible for supporting the veterinary team in providing the highest level customer services and care to our clients and their animals.

You’ll be working within a team of highly skilled and passionate veterinary professionals. If you are passionate about making a direct impact in animal welfare, we’d love to talk to you.

**Key Responsibilities**
- Strong customer service via the phone, appointment setting and face to face
- Facilitate the admission and discharge of patients.
- Reconcile registers at the end of each day.
- Assist with preparing invoices and other documentation as well as document management.
- Replacing merchandise in the waiting room store.
- Complete a variety of general administrative duties
- Responsible for opening and closing the reception area, and ensuring it is clean and tidy.
- Ensure issues are addressed and conflicts resolved with a high degree of maintained customer support.
- Answer a broad range of client questions associated with Hobart Veterinary Hospital and work in accordance with policies and procedures.

**What are the minimum requirements for this position?**
- A minimum of 2+ years experience in high volume intensive customer service roles
- Intermediate Microsoft Office Suite and IT systems ability (minimum).
- Exceptional customer service skills and a “can-do” attitude.

**Ideally, you have**:

- Veterinary clinic expereince
- Veterinary nursing experience

**To be successful in this role, you will have**:

- Strong communication and interpersonal skills combined with the ability to resolve customer issues.
- Demonstrated affinity with animals.
- Demonstrated ability to work well with all levels of the team and wider organisation.
- Ability to work independently as well as effectively contributing in a team environment.
- Strong attention to detail.
- Ability to multi-task with excellent time management skills.

**Who are we?**

Our hospital has state of the art equipment such as digital X-ray, ultrasound, dental rads and much more.

We are situated in the quiet, affluent suburb of Lenah Valley, just 10 minutes’ drive from the city centre surrounded by tree-covered hills with views of Mt Wellington. We are open Tuesday to Friday and refer all after-hours work to a nearby emergency clinic which affords us an excellent work-life balance.

**Why should you join us?**

At Hobart Community Veterinary Hospital we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.

Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.

**Equity**

Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.

Hobart Community Veterinary Hospital would like to thank all applicants for applying.