Performance and Insights Analyst

2 weeks ago

Sydney, Australia Gallagher Full time

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we move through a period of exciting period of transformation and change, having re-entered the NSW workers compensation market in 2023 and continuing to grow. And, we want YOU to be a part of it all

We are seeking a dynamic, driven and experienced Performance and Insights Analyst to join our Nominal Insurer function in NSW, which delivers claims management services to injured workers and insured clients.

Reporting to the Manager, Performance and Insights, this role provides a unique opportunity to partake in a wide variety of operational initiatives, work with a range of stakeholders, and grow your career in an exciting direction. In our expansion as a 2023 start up and disruptor to the current market, you will lend your experience to support and drive the performance of our function and ultimately the success of our service offerings to injured workers and clients.

You will provide technical, statistical and strategic analysis of claims, industry and scheme data and ongoing review of business process to the NI NSW Workers Compensation. This information will be utilised to mine data, establish and analyse trends for the management team to make informed decisions and maximize performance and productivity of claims operations.

**Responsibilities**:

- Support the design and delivery of key performance measure strategies and initiatives to ensure targets are achieved;
- Identify trends and themes, communicating actionable insights to the business;
- Contribute to the development and monitoring of reporting suites and dashboards;
- Coach and support claims management personnel to reach optimal performance outcomes and compliance measures;
- Collaborate with Performance and Insights, Customer Experience and Claims teams around the development of customer-centric initiatives and strategy;
- Mentor staff to develop analytical skills and the use of job aids to maximise performance;
- Participate in broader key business projects and initiatives.

Qualifications:

- Previous experience in a similar role, such as customer insights or performance analytics. Industry experience in insurance or financial services, particularly claims, would be highly regarded;
- Significant experience in the use of Power BI and Excel is essential, with additional exposure to CRMs such as Salesforce would be advantageous;
- Demonstrated experience in managing performance through quantitative and qualitative metrics;
- Proactive, with exceptional time management and organisational skills;
- Excellent attention to detail;
- Highly developed communication skills, with the ability to engage and coach at all levels of organisation;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude.

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