Office Administrator

2 weeks ago


Mount Eliza, Australia Integrated Support Personnel Full time

**About the role**:
The Administration team provides administrative support to program staff, clients and contractors. The core responsibility of the administrative team is the provision of an effective, efficient and professional administration support which enables program staff to focus on their own work functions.

**POSITION OBJECTIVES**
- To provide prompt, professional and respectful reception and administration service to the agency’s clients, service consumers, the agency’s staff and managers and all external organisations.
- To promptly attend to duties and requests according to the quality standards set within the organisation.
- To ensure customers are the primary focus of the administration service and are provided with accurate information, and timely assistance.
- To participate in a strong and resilient team structure that enhances skills, inspires confidence and increases job satisfaction.

**KEY RESPONSIBILITIES**

1. Provision of reception and administration duties which promote Integrated Support Personnel by offering a positive environment for people having contact with the organisation.

2. Reception duties including, but not limited to:

- Initial response to client and community enquiries and connection with appropriate member of staff;
- Greeting visitors to reception
- Maintaining organisation safety procedures;
- Organising visitors to be met by staff, or escorting them throughout the building;
- Provision of printed program information and other information about the office’s programs, as requested;
- Ensuring messages are directed to staff in a timely manner.

3. Using telephone communication skills to ensure that callers receive a timely, confidential response which is non-judgmental, sensitive and respectful. This will be ensured through:

- Initial screening of calls and promptly redirecting enquiries related to client service delivery to the most appropriate members of staff;
- An ability to manage a high volume of calls.

4. Presentation of the public spaces in the office in such a way as to make them welcoming and inclusive for people utilising the areas.
- Setting up the office first thing in the morning.
- Ensuring that reception is maintained in a tidy and professional state at all times.
- Ensuring that material in the reception display area is current and replenished as required.
- Carrying out lock up procedures at the end of the day.

5. Administrative tasks, which include but are not limited to:

- Data entry
- Word processing documents, photocopying and related tasks.
- Filing and maintenance of records
- Managing the client booking system and supporting manager in the allocation of shifts to staff.
- Assisting with OHS requirements as directed including spreadsheet management.
- Purchasing and receiving of office supplies as required.
- Assisting with invoicing and payroll procedures where appropriate.

6. Team Work
- Operate as part of the office’s administrative team.
- Willingly learn and cooperate within a team environment.
- Willing involvement and participation in skills training, team meetings and supervision.

**KEY SELECTION CRITERIA**

1. Well-developed professional reception, communication and interpersonal skills.

2. Ability to manage a high volume of calls effectively.

3. Ability to adapt to a busy environment and to manage competing priorities through strong work management skills and with energy and enthusiasm.

4. Accurate and efficient typing and data entry skills, and ability to pay attention to detail.

6. Ability to work autonomously and to exercise initiative, discretion and judgment.

7. Ability to work as a member of a team.

Successful applicants will need to have a current Working with Children’s check and will need to undergo a national criminal history check prior to commencement.
- **Desirable**_ **skills, knowledge, and experience**:
1. A high level of commitment to the social welfare sector.

2. Integrity and reliability with respect to confidential information.

3. Strong client-service orientation with a commitment to quality and responsiveness.

4. Knowledge of the NDIS, and welfare sector.

5. A current Driver’s Licence.

Approx. 15-20 hrs per week.

**Job Type**: Casual

Schedule:

- Flexible hours

Work Location: One location



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