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Debt Collection Team Leader

4 months ago

Ingleburn, Australia Supagas Pty Ltd Full time

Professional Team
- Systemised processes
- Large Stable Business

**About the Company**

Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.

**About the Role**

We are currently seeking an enthusiastic, confident and vibrant
**Debt Collection Team Leader** you will have a opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognized for their efforts, This is a fulltime position, working with our Corporate Team based in our head office in
**Ingleburn**.

**Key Duties and Responsibilities Include**:

- Day-to-day Credit Control & Debt Collection activities managing his/her own ledger
- Proactive outbound Customer collection calls/activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow and KPI targets
- Managing end-to-end debt collection functions which includes but not limited to:

- Account/Invoice reconciliation
- Dispute resolution
- Incoming phone calls where customer wants to make a payment
- Complete and submit DCA & Bad debt write off forms to Corp Admin
- Placing account on Stop supply where applicable
- Clearing unapplied Cash/credits to reduce debt
- Allocating open credits to clear debt
- Liaising with the Banking Team for any misallocations of payments.
- Manage reduction of aged debt and bad debt provision by closely working with the customer, branches, and other internal/external stakeholders.
- Ensure compliance with relevant legislation including privacy laws, accounting standards, ACCC guidelines and company policy
- Managing day-to-day debt collection supervisory functions which includes but not limited to:

- Managing the National AR Inbox and PPSR
- Monitoring the collector’s adherence in the phone system (Log in/Log out)
- Manage and maintain an attendance for the national debtor’s team
- Will be the first point of escalation when collectors need assistance in managing queries of complex nature
- Leading others to implement better approaches to address challenges and opportunities
- Will serve as the 2IC in the absence of the Debt Collection Manager
- Drive and conduct extensive training with the newly hired Debt Collection Officers
- Participate and in some occasions drive Monthly Team meetings via the National Debtors Team
- Will assist Debt Collection Manager in re-enforcing processes to the team to maximise collection and reduced overdue debt.

**Key Skills and Experience**:

- Embody the ‘Yes We Can’ ethos in all aspects of the role and responsibilities
- Adapt, promote, and encourage a Safety-First approach
- Compliance to all Supagas policies and procedures at all times to represent Supagas in a positive and professional manner.
- Compliance and adherence to all relevant Australian State and Federal Laws and the applicable standards, policies, and procedures
- Communication and Relationships - Actively develop good relationships with key stakeholders
- Resilient, empathetic, collaborative, detail-oriented, and self-motivated with excellent organisational, time and project management skills
- Develop and maintain strong relationships with peers, customers, and other stakeholders
- Working with the Debt Collection Manager to update systems and policies, monitor results and input into strategic development
- Good track record of achieving and exceeding targets and KPI’s.
- Challenge the status quo and promote best practice and continuous improvement.
- Adhoc projects/tasks as required from time to time

**Benefits**
- A friendly and supportive team environment
- Company rewards program
- Full time, Monday to Friday, Day shift

Most importantly at Supagas we value
**attitude **above all else. We are looking for the next team player to embody the
**'Yes We Can'** ethos
- Please note: only applicants shortlisted for this role will be contacted_