Operations Manager

2 weeks ago


Gold Coast, Australia New Point Recruitment Group Full time

Operations Manager

A new role has been created for an experienced Operations Manager to join our client's team, leading daily operations, the sales team and overseeing client service delivery.

Our client is based in Robina and focuses on products and services for B2B clients within the energy sector. The company is well-established, has a good structure, strong reputation and good depth of service delivery, with the aim of growing further through acquisitions and a strong strategic plan.

Reporting to the Managing Director, your role will focus on overseeing daily operations, staff performance, overseeing the sales and account management team, service quality and retention.
- Responsibilities include:

- Operations - Leading the team and troubleshooting daily issues, management of workflow, ensuring staff are following procedures; reviewing office procedures, overseeing client service delivery, managing the events calendar, marketing input
- HR - Recruitment and onboarding, managing staff performance, training and staff queries
- Finance - Liaising with the Finance Manager and Executive team and providing input to budgets and targets, management of revenue commissions
- Sales - overseeing sales team (BDM and Account Managers), assisting with tender processes, KPI management, retention and service delivery
- Reporting / Administration - Reporting to the executive, document and procedure management, CRM management, client reporting, training delivery
- Prior experience in an operations or general management role with proven skills in business, HR and financial management
- Experience working with a board of directors and/or committees
- Tertiary qualifications would be ideal
- Strong leadership ability with the skills to direct, train and develop staff as well as sharing skills and knowledge with others
- Planning, forecasting and budgetary skills
- Effective problem solving and mediation skills
- Strong administrative and reporting skills
- IT proficiency, with skills in MS Word, Excel & Outlook and CRM's
- Excellent interpersonal communication skills
- A self-motivated approach with the demonstrated ability to to multi task and work in a fast paced office setting

On offer is a competitive remuneration package, bonuses as well as the opportunity to join a skilled team in a very well-established and growing business within an exciting growth sector, here on the Gold Coast.

If you wish to have a confidential discussion before you apply, please call David Ford directly on 0414862979.


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