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Relationships Coordinator

4 months ago

Sydney, Australia Beaumont People Full time

Sydney CBD office, with hybrid working.
- Full time, permanent role - open to 0.8 per week / 9-day fortnight.
- Growing team, opportunity to start your fundraising career.

Are you a customer service specialist looking for a role with true impact? Join this national charity in a phone-based role developing ongoing relationships with their donors.
- **Sydney CBD office, with hybrid **working.**:

- **Full time**, permanent role - open to 0.8 per week / 9-day fortnight.**:

- **Growing team, opportunity to start your fundraising career.**

**About The Organisation**

This National health focused charity is dedicated to supporting Australians by working on the prevention, detection, and support of those impacted by a prominent disease that is still taking lives every day.

Their work funds high-impact research, they advocate to governments and industry for improved funding and resources, they lead the way in with public health awareness campaigns, and support health professionals in their work and care services.

**Relationships Coordinator**

***
This trusted and well-established organisation are seeking a Gifts in Wills Coordinator to join their small Bequests team.

Day to day this role will involve making a high volume of outbound call to engaged, confirmed donors to further develop relationships and ensure they are thanked for their crucial support.

**Responsibilities**:

- Engage with existing donors daily via the phone, showing empathy and sensitivity
- Follow telephone scripts and participate in training opportunities
- Maintain accurate supporter data using their CRM database
- Generate personalised letters, cards, event invitations, and other communications to ensure donor recognition
- Work with your manager and team to meet KPI’s and ensure ongoing execution of the Gift in Wills strategy.

**Your skills & attributes**
- Demonstrated experience in a similar role including high-volume outbound calls
- High level of customer service and relationship-building skills
- Outstanding telephone manner and strong attention to detail, excellent listening skills, and adaptable to sensitive conversations
- Excellent written and verbal communication, including the ability to adapt complex messages to diverse audiences.

**Benefits**:

- Generous NFP Salary Packaging
- A positive and supportive culture
- An additional day of leave at Christmas
- Programs and initiatives that focus on your well-being at work.
- Hybrid working to support work-life balance.
- Flexibility for this role to be Full-time / 0.8- or 9-day fortnight.

**Ready to apply?**
- To apply, please submit an up-to-date resume through the “apply” option - if you haven’t worked in in the charity sector before, please also include a covering letter addressing your motivations to secure a role like this._
- 02 909 39437_