Customer Service Officer

1 week ago


Penrith, Australia Zoom Recruitment Pty Ltd Full time

Australian specialist manufacturer
- Local arm of a leading global organisation
- Work close to home Penrith area

**THE COMPANY**

Zoom Recruitment are partnering with the Australian division of a leading global organisation which manufacture and distribute a range of specialised and innovative equipment which are utilised across a variety of industry sectors including Construction, Mining, Energy, Chemical, Defence, Emergency Services, Transport and Manufacturing.

**THE ROLE**:
Currently a position exists for an experienced
**Customer Service Officer **to join their operation within their modern and well-appointed Western Sydney head office, which also incorporates their purpose-built manufacturing and distribution facilities.

**KEY RESPONSIBILITIES**
- Managing inbound calls from customers and potential customers regarding the company’s services & equipment
- Fielding any complaints and dealing with or escalating issues as required
- Providing high levels of customer service to ensure that client or potential clients experience has a positive outcome
- Entering relevant client related information into CRM (Sage 500) platform
- Following up on delivery of equipment and back-orders
- Educating the customers in relation to new products or services
- Liaising effectively with internal stakeholders particularly Sales Team
- Advising customers of product related information
- Providing customers with accurate advice and information.
- Approaching all processes with a view for continual improvement.

**KEY CRITERIA**
- Minimum 3 years’ previous experience in an inbound / outbound customer service role
- HSC / Business Cert II or Similar
- Previous exposure to technical and/or manufacturing industry (Highly preferred)
- High levels of professionalism and responsibility
- Excellent phone-based communication and interpersonal skills
- Developed problem solving abilities
- A willingness to develop a strong knowledge of the company’s products and services
- Strong time management skills and a sense of urgency
- A proactive and can-do approach to your role
- Ability to work autonomously and within a small team

***

**To find out more please call Adam on 02 8834 1500**

**ONLY AUSTRALIAN PERMANENT RESIDENTS WILL BE CONSIDERED



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