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Operations Officer, Payment Services

2 months ago

Sydney, Australia ING Group Full time

Operations Officer, Payment Services

**Operations Officer, Payment Services - secondment**

We have an exciting opportunity for someone to join our **Customer Operations** team on a 12 month secondment as an **Operations Officer - Payment Services**

We are looking for a driven team player with effective coordination and time management skills, who can work efficiently and accurately on tasks.

This role is responsible for actioning client requests based on standard operating procedures with the highest degree of accuracy and efficiency to ensure that SLAs are met and customers' needs are satisfied

**What you'll do**
- Processing incoming cheque deposits to customer accounts
- Issuing of Bank Cheques
- Daily processing of manual payments across DeskBanks
- Supporting our Manila team with all inbound SWIFT payments
- Identify & escalate potential issues and risks

**What we're looking for**
- Effective telephone and customer service skills with a strong customer and delivery focus
- Experience in ING's systems, products and processes
- Basic knowledge of administrative and clerical procedures
- Intermediate Microsoft Office and Excel skills
- Attention to detail and accuracy of work
- Effective time management skills and is an active team contributor

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

**Need more?**

**Before you apply**

Job ID REQ-10070801

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