Head of E

Join the Nutrition Warehouse Team

**THE ROLE**

The Head of E-Commerce is a pivotal leadership role responsible for steering the e-commerce division towards growth and operational excellence. This includes managing online sales channels, enhancing customer experience, formulating strategic initiatives, and ensuring alignment with the NW's broader business goals. A crucial aspect of this role involves project management in collaboration with the Chief Operating Officer to improve operational efficiency and business performance.

**Key Responsibilities**:

- E-Commerce Strategy Development : Create and implement a comprehensive e-commerce strategy aligned with company goals.
- Traffic and Conversion Management : Oversee online activities focused on traffic acquisition, sales, and conversion optimization through A/B testing and analytics.
- Market Research and Insights : Conduct regular market research and analytics to inform decision-making and identify opportunities for growth.
- SEO and Online Visibility : Provide strategic direction for SEO optimization to achieve sales targets and KPIs.
- Customer Service Oversight : Manage customer service functions to ensure high-quality support and align policies with brand values.
- Project Leadership : Lead key e-commerce projects, collaborating with operations to set objectives and allocate resources effectively.
- Budget Management : Develop and manage the e-commerce budget, ensuring efficient resource allocation and monitoring financial performance.Collaboration with Marketing and Creative Teams : Partner with marketing and creative teams to align campaigns and ensure brand consistency in e-commerce practices.

**ABOUT YOU**

If you love the Nutrition Warehouse brand and have experience across all aspects of ecommerce as well as managing a team, this is the opportunity for you We will also be looking for:

- Experience across all aspects of the eCommerce customer journey, from driving website traffic to platform performance & web development
- Sound understanding of web design and web analysis
- 5+ years’ experience in retail eCommerce operations
- Strong understanding of Shopify, Google Analytics, Facebook Business, Google Ads, Klaviyo, gorgias etc
- Knowledge of Attribution modelling, website speed optimisation, A/B testing, conversion management, sales journey optimisation, traffic analysis and reporting tools
- Knowledge and understanding of SEO principals
- Ability to build and maintain relationships with stakeholders
- Strong analytical and problem-solving skills
- Results focused and a strategic mindsetDegree qualification in eCommerce, Digital Marketing or related field

**LIFE AT NUTRITION WAREHOUSE**

We are Nutrition Warehouse - Australia’s leading and largest health and sports supplement retailer, inspiring you to be BUILT FOR LIFE We have over **110 stores nationwide **and we aren't slowing down.

At Nutrition Warehouse, we live by our five core values**:Deliver WOW, **Enjoy the Journey **, **Stronger Everyday **, **Together We Grow **, and **Give a Sht **. We are committed to exceeding expectations, fostering continuous growth, building a supportive community, and caring deeply about the well-being of our customers. If you're passionate about these values and dedicated to making a positive impact, join us in our mission to inspiring 2 million people to be built for life by 2033

**THE BENEFITS**

At Nutrition Warehouse, we ensure our team feels valued and rewarded for their contributions. You will have access to a range of benefits including:

- Amazing discounts on ALL products | Genetix, EHP Labs, Anabolix, ATP Science and more.
- Share In The Gainz - our annual profit sharing scheme for hitting our goals
- Discounts on private health insurance, gym memberships and your favourite fitness apparel through our partners.
- Paid primary and secondary parental leave.
- Training and development opportunities to make gains in your career.1 WFH day + Flexible start and finish times.