Chapter Lead Iat Service Management

2 months ago

Sydney, Australia Commonwealth Bank of Australia Full time

**You are** a problem solver with a strong background **in Service Management across Security Services.**:

- **We are** one of the best and most advanced Cyber Security teams in Australia.
- **Together we can** contribute to protecting the Group, it's customers and community.

**Your business**:
The Technology division delivers the Group's information technology and banking operations functions to ensure the highest levels of customer service through world-class process excellence and technology innovation. Cyber Security protects the bank and our customers from theft, losses and risk events, through effective and proactive management of cyber security, privacy and operational risk.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

**Your new team**:
The Identity and Access Technology (IAT) team form a key pillar for the wider Group Security practice. The team manages a variety of key services including Identity Access Management (IAM), Privileged Access Management (PAM), Authentication and Access Control solutions and services, Workforce Identity Lifecycle Management etc. This team ensures the safety of secure data and services and offers solutions to provide controlled access to key employees and stakholders.

Identity and Access Technology Support Services, part of the wider IAT Team ensures key people management, process implementation and ongoing service management improvements to support the IAT Team in executing key solutions across the wider Group.

**Your impact and contribution**:
As the Chapter Leader IAT Service Management, you will report directly to the Chapter Area Lead Identity and Access Technology Support Services, a part of the wider Identity Access Practice. As the Senior Manager, you will be leading a large team of direct and indirect reports offering ongoing service management solutions across the wider function.

This role will see you lead activities to map the Identity Access Technology (IAT) services catalogue and IAT processes across both on and offshore locations and work with stakholders to implement optimised streamlined and consistent process across the domain.

As the Chapter Lead you will also provide people leadership and management including on boarding, hiring, skill building, career development, coaching, performance management and team engagements for chapter members, in line with guidance from the Chapter Area and/or Practice.

**You will also**:

- Support delivery of crew and/or COE outcomes within the Identity and Access Technology (IAT) domain via the Service Management Chapter.
- Facilitate the constructive resolution of conflicts that may arise both internally and externally to the Chapter.
- Set clear expectations on the guardrails and standards to be applied as defined by the Chapter Area and/or Practice.
- Contribute to the uplift of the Chapter's maturity by driving and fostering collaboration across the Chapter to create a culture of sharing, learning and problem solving.
- Track metrics against stated objectives and key results; leverage data driven insights to inform continuous improvement opportunities. Define reporting requirements to track the positive impact of engagement and process improvements.
- Act as a conduit across teams to ensure information flow, commitments can be delivered and escalation of risks and issues.
- Work with leadership to develop and drive business commitments and outcomes.
- Manage high complexity and change, solve problems, manage senior stakeholder relationships and operate with an enterprise mindset.
- Identify actions and interventions for escalation and conduct initiative deep dives.
- Thought Leader, open to challenging the status quo.

**We are interested in people who**:
We are looking for an experienced Senior Manager with extensive stakeholder and team leadership experience across technical and functional teams and experts. You will have led large technical teams, built new service management processes and can offer ongoing process improvements and suggestions to ensure ongoing technical support across our fast IAT function.

**You will bring**:

- **Experience** with and an understanding of **service management and service delivery** working across a large and complex technology function **essential.**:

- Extensive **Stakeholder and team leadership experience** across technical and functional experts **essential**.
- Process improvement and process capability uplift experience.
- People leadership experience (10 - 30 employee) and a proven record of developing, performance managing and upskilling people.
- Experience working in Security / Cyber essential (IAT exposure highly desirable).
- Driving data and data visualisa

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