Nsc Consultant

2 weeks ago

Melbourne, Australia AMP Limited Full time

The opportunity

The North Service Centre (NSC) is an integral part of servicing AMP’s North platform, and the Customer Service Consultant role encompasses contact centre duties to deliver a superior level of service to AMP’s advisers and clients

You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if you have no relevant experience. Your training will continue and you will be upskilled to help your professional development.

We have opportunities across Sydney & Melbourne and can offer remote and hybrid working (your Talent Consultant will discuss this with you individually).

How you will make an impact
- Provide a high level of end-to-end customer service financial advisers and clients on the North Platform through handling inbound telephone queries and customer/adviser chats
- Use you understanding of the product & platform and use your active listening & problem-solving capabilities to determine appropriate solutions
- Identify areas of improvement and assist in establishment of better work practices within the NSC
- Conduct online training and coaching with financial advisers and practice staff

What you will bring to the role
- Customer focus-Build rapport & establish effective working relationships financial advisers, customers and other stakeholders
- Accountability and ownership-Make a personal commitment to resolve customers’ issues and follows through to completion
- Communication-Adapt your written and verbal communication style and deliver messages in a professional, courteous manner
- Positive and helpful attitude-Focuses on achieving a positive outcome even under challenging circumstances

Is this your dream job?

Working for AMP

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

AMP-The investor in all of us

Wellbeing & Benefits

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance

Inclusion & Diversity

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan here

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