IT Technician

**_Bradken_**:

- is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a 3000-strong workforce, our ability to adapt and evolve keeps us positioned firmly as global leaders in the wear solutions market for the resources sector._

An exciting opportunity for an
**IT Support Technician** to provide focus on hardware and software issues to enable the effective use of business software and information systems.

The
**IT Support Technician **will carry out IT operations laid out by IT management and provide administrative support for daily operation activities of the IT Department.

You will resolve work order tickets, provide hands-on and remote-controlled workstation support services, ensuring proper software is available to users, troubleshooting and resolution, and carrying out the deployment, monitoring, and maintenance of IT systems including PC's, operating systems, hardware, and software.

As a self-motivated, driven, and experienced individual you will possess clear understanding of a multi-location and help desk environment. Additionally, your extensive knowledge of IT allows you to effectively prioritize, research into IT issues, and translate technical terms into non-technical when assisting support customers.

You are someone who loves a challenge, focuses on quality services, and process improvement. You are communicative, responsive, and carry strong interpersonal skills. You strive to be an expert at maintaining and upgrading the computing environment to achieve great outcomes as a key member of our organization.

**Key Technical Criteria**:

- Microsoft Certification or equivalent experience **essential**:

- Completion of A+ Certification, or equivalent experience **essential**:

- 1-2 years’ experience in a help desk/multi-location environment
- Network experience, managed switches, firewalls & wireless access points
- Software experience in Windows 10, MS Office 2013, 2016, 2019, O-365, Symantec Endpoint Protection, Bitlocker, Kaseya, VMWare, VCenter.
- Windows Server 2016 and later
- Active Directory, Exchange 2016, MDM software
- Ability to communicate needs to perform tasks whether that be software, hardware, resource assistance, and/or additional training.

**Full time role is based in Brisbane and includes moderate travel to our three sites, Ipswich, Port of Brisbane and the Airport office.**

**Why join our team at Bradken?** We believe our people are our greatest asset. Keeping our team safe and healthy; physically and mentally has always been our top priority. We encourage and support dynamic and flexible work options to promote a healthy balance and let you get the most out of your time. We offer competitive pay and Total Reward packages. We also recognize and reward our employees for the great outcomes they produce and for living Our Values with local and global programs.
- 100 years of knowledge and experience behind us, endless opportunities ahead._

**Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical including drug and alcohol testing.**

**WE RESPECTFULLY REQUEST NO RECRUITMENT AGENCY APPROACHES**
- Bradken is an Equal Opportunity Employer and we are committed to providing a diverse, inclusive, engaging and flexible environment for our people because great things happen when individuals are given the opportunity to bring themselves into their work. All employment will be based on merit, competence, performance and business needs._