Customer Success Manager

3 months ago

Canberra, Australia Babel Street Full time

**Position Overview**:
As a Customer Success Manager supporting Babel Street's various products, you will be part of an agile team that is playing a critical role in growing our business. In this role you will serve as a vital partner to our customer, helping to retain and grow our current business and enhance the value we provide to our customer base.

**What you'll do**:

- Maximize net dollar retention through proactive engagement and management of clients throughout your book of business. Develop deep understanding of key customers' business-from the corporate to the functional/technical level
-in order to develop and drive strategic account plans.
- Drive continuous value with customers throughout their lifecycle, starting with onboarding and continuing through retention and growth.
- Assist customers in maximizing their success while utilizing our solution/s, coordinate and marshal internal expertise and resources to help customers achieve their goal, and generally serve as customers' champion.
- Sustain existing and build new relationships with key stakeholders at various levels of seniority throughout the customers' organizations.
- Collaborate with Sales to identify, strategize, and coordinate opportunities for expansion and growth.
- Be eager to learn, committed to getting 1% better everyday and be open to feedback

**What you'll bring**:

- 3+ years experience in Customer Success roles in high-growth, B2B technology companies
- Prior experience increasing customer satisfaction, adoption, and retention
- Proven ability to drive complex, cross-functional projects
- Superior communication skills, with the ability to engage a wide range of business audiences, from senior business leaders to software developers
- Excellent project management and analytical skills
- Business-level fluency with enterprise software and AI concepts
- Ability to work remotely and travel
- Excellent time management skills for self and others
- Ability to manage complex conversations across multiple stakeholders

LI-DM1

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